Client Delivery Manager - Voya Financial - New York, NY
(2022-07 - 2026-04)
- Managed a portfolio of 10+ enterprise client-facing applications, building trusted relationships with business stakeholders and consistently delivering on-time with 100% SLA attainment.
- Ran high-volume discovery, planning, and go/no-go calls across engineering, business, and executive stakeholders — lifting delivery efficiency 20% and cutting escalations 30%.
- Owned pipeline hygiene in JIRA and ServiceNow, tracking every request from first contact through onboarding, with weekly KPI dashboards on SLA, incident, and satisfaction.
- Handled objections from IT, product, and business leaders with calm, consultative communication and used AI tools (ChatGPT, Claude) to speed drafting of client-ready communications.
Delivery & Operations Lead - US Census Bureau
(2021-05 - 2022-06)
- Coordinated cutover windows across vendor and federal stakeholders, running clear, confident communication that kept every party aligned under pressure.
- Translated stakeholder needs in Confluence into JIRA tickets and sprint milestones, cutting requirement clarification cycles 25%.
Revenue Operations Analyst - Clutch.co - Washington, DC
(2020-03 - 2020-11)
- Drove 17% YoY organic revenue growth at an Inc. 5000 remote-first B2B SaaS startup by tracking retention KPIs in SQL/Tableau and partnering with sales and marketing on churn-reduction plays.
- Owned a 300+ client portfolio worth ~$250K in ARR — running consultative sales calls, handling objections, upselling packages, and closing renewals to hit monthly revenue targets.
Customer Success Analyst - Clutch.co - Washington, DC
(2019-06 - 2020-03)
- Prospected and onboarded new B2B clients through high-volume outbound calls and 1:1 email outreach, converting ~850 accounts into active, verified customers and growing engagement 25%.
- Wrote 10+ HubSpot outreach templates that generated 1,000+ engagement clicks, iterating on messaging based on open, reply, and conversion data.
Business Development Associate - UnitedHealth Group - Washington, DC
(2018-10 - 2019-05)
- Booked ~150 client meetings for senior executives through outbound prospecting, briefing docs, and disciplined follow-up in Salesforce.
- Built 15 recurring revenue reports in Salesforce that informed weekly go-to-market and pipeline decisions.
