Macenzie Turner

I have been working in customer service for 5 years, gaining experience in a variety of environments ranging from fast food to fine dining. I take pride in providing friendly, professional service and ensuring a positive customer experience. I am a fast-paced, dependable worker who excels at multitasking, communication, and working effectively in busy environments.

Team worker - McDonald's - 1536 N Higley Rd, Gilbert, AZ 85234

(2024-12 - 2025-05)

• Provided friendly and professional customer service in a fast-paced environment while assisting customers with questions, orders, and concerns while maintaining a positive experience.
• Proactively learned new seasonal food and drinks.
• Used POS system to input orders and process card, cash and gift card payments.
• Performed side work (such as sanitation, restocking and assisting teammates) to ensure an efficient work environment.

Waitress - The Asylum Restaurant - 200 Hill St, Jerome, AZ 86331

(2023-04 - 2024-09)

• Proactively learned new seasonal food, drink and wine menus
• Used POS system to input orders and process card, cash and gift card payments
• Performed side work (such as setup, sanitation, restocking, assisting teammates) to ensure a efficient work environment
• Handed serving several tables at a time, while maintaining the restaurants timing and customer service standards

Host / busser - The Asylum Restaurant - 200 Hill St, Jerome, AZ 86331

(2020-07 - 2023-04)

• Created a warm and welcoming atmosphere while interacting with guests in person and over the phone
• Managed seating sections and wait times for over 130 diners per night while upholding the restaurants high service standards
• Managed daily, weekly and monthly reservations through phone, email and in person
• Proactively supported servers in table clean up and refill services
• Handled to-go ordering, pick up and payment with POS system

GED - Yavapai community college