Mack Wright

Motivated Psychology student with a minor in Rehabilitation Studies and demonstrated leadership experience in healthcare and young adult disability services. Experienced in mentoring individuals with disabilities, facilitating college and work readiness programming, and successfully leading volunteer teams in high-pressure environments. Skilled in person-centered support, non-verbal and verbal communication, conflict management, and team coordination.

Passionate about rehabilitation services, advocacy, and empowering individuals from all backgrounds to build independence, confidence, and long-term success.

College Student Volunteer Team Leader - Medical City Healthcare – Medical City Heart and Spine Hospital - Dallas, TX

(2026-04)

• Leading shift huddles and deploying volunteers to specific departments based on guest volume.
• Communicate regularly with staff operations line to address patients/visitors
• Teach and onboard volunteers, ensuring standards are being followed at all times
• Adapt to rigorous guests' task, while showing empathy and professionalism

UNT WISE Summer Program Counselor - UNT Wise – University of North Texas - Denton, TX

(2026-05 - 2026-07)

• Counsel and mentor, a small group of youth with disabilities in work and college readiness programs
• Lead and facilitate program curriculum and activities
• Encourage participation in independent living, recreation, teamwork, and career-related activities
• Model professional workplace behavior and employment skills

Bellman - Towne Park – Gaylord Texan Hotel & Resort - Grapevine, TX

(2025-11 - 2026-01)

• Acted as a primary guest contact in a high-volume luxury hospitality environment
• Applied interpersonal and behavioral awareness to anticipate guest needs and resolve concerns
• Coordinated logistics including luggage handling and transportation to ensure operational efficiency
• Communicated hotel services clearly, supporting guest satisfaction and retention

Server - Saltgrass Steakhouse - Lewisville & Denton, TX

(2023-09 - 2024-10)

• Managed multiple priorities while maintaining accuracy in orders, payments, and service delivery
• Applied psychology-based communication techniques to improve guest engagement and satisfaction
• Delivered informed recommendations, supporting revenue generation and customer loyalty
• Maintained compliance with cleanliness, safety, and service standards

Slide Dispatcher - Epic Waters Indoor Waterpark - Epic Central

(2021-07 - 2021-09)

• Enforced safety policies using clear communication and behavioral awareness
• Monitored guest activity to prevent incidents and ensure compliance
• Collaborated with lifeguards to support smooth operations in a safety-critical environment

Crew Member - Cold Stone Creamery - Arlington Highlands

(2020-07 - 2020-11)

• Supported daily business operations including opening/closing procedures and inventory restocking
• Delivered customer service while managing transactions and maintaining food safety standards
• Worked collaboratively to meet operational goals in a fast-paced retail environment

Bachelor of Science - Psychology - University of North Texas (2026-12)