Mackenzie Jones

Healthcare professional with nearly four years of pediatric intensive care experience and a Bachelor of Science in Family & Child Studies with a Child Life concentration. Brings direct experience working alongside nurses, physicians, respiratory therapists and interdisciplinary teams in high-acuity hospital settings. Strong academic foundation in anatomy, physiology, microbiology, genetics, chemistry, medical terminology, nursing, statistics, psychology and pediatric health.

Experienced with complex patient care, ventilated patients, diagnostic transports, procedures, clinical documentation, patient/family communication and fast-paced problem solving. Seeking to transition this clinical foundation into a Field Clinical Representative role supporting innovative medical technology and patient outcomes.

Patient Care Technician - Ochsner LSU Health / Ochsner St. Mary's - Shreveport, Louisiana

(2021-01 - 2024-04)

• Provided hands-on support in a high-acuity Pediatric Intensive Care Unit, caring for approximately 5–8 patients per shift while following hospital safety, infection-control and patient-care standards.
• Collaborated with physicians, nurses, respiratory therapists, imaging teams and other interdisciplinary staff to support coordinated care and time-sensitive clinical activities.
• Supported patients with complex medical needs, including ventilated patients, and assisted with admissions, transfers and CT/MRI transports.
• Assisted with clinical procedures and care including central-line dressing changes, Foley catheter care, wound care, vital-sign monitoring, activities of daily living and postmortem care within scope and hospital protocol.
• Used Epic and Meditech electronic medical records to document patient care accurately and communicate relevant patient information.
• Floated to Trauma PICU, NICU, Nursery and Labor & Delivery, adapting to different clinical workflows and patient populations.
• Maintained a calm, detail-oriented approach in rapidly changing situations and escalated concerns appropriately to the clinical team.
• Volunteered personal time to organize Christmas and Easter experiences and therapeutic activities for hospitalized children when Child Life services were unavailable.

Bartender / Server - Nee Hao Chinese & Sushi Bar

(2024-12)

• Deliver exceptional customer service in a high-volume environment while managing multiple competing priorities.
• Train new employees, assist with daily operations, manage cash and inventory, and resolve customer concerns professionally.
• Build relationships through clear communication, professionalism and rapid problem solving.

Bachelor of Science (B.S.) - Family & Child Studies, Child Life Concentration - Louisiana Tech University (2024-03)