Mackenzie Reveles

IT support and operations professional with a strong foundation in technical troubleshooting, systems administration support, facilities operations, and customer service. Experienced in hybrid technical environments supporting end users, maintaining Windows-based systems, resolving hardware/software issues, and documenting technical workflows. Additional background in custodial supervision, logistics-based independent work, and customer-facing service roles provides a well-rounded operational skill set with strong adaptability across technical and non-technical environments.

Currently completing a Bachelor of Science in Computer Science with hands-on experience in IT support, browser-based development tools, and systems-oriented problem solving.

IT Support Assistant - Premier Technology Consultants - Naperville, IL (Hybrid)

(2023-01)

• Provide first-level IT support for hardware, software, and network-related issues
• Troubleshoot Windows-based systems, peripherals, and connectivity issues
• Support remote desktop access and user account troubleshooting
• Assist with software installation, deployment, and configuration tasks
• Document technical issues, recurring problems, and resolution steps
• Support hybrid users in both remote and on-site environments
• Follow structured escalation and support procedures

Custodian - Oswego Community Unit School District 308

(2023 - 2024)

• Maintained cleanliness, safety, and operational readiness of school facilities
• Performed routine inspections and responded to facility issues
• Supported event preparation and building logistics
• Followed safety protocols and structured maintenance procedures
• Worked independently while maintaining consistent facility standards

Custodial Supervisor - Lewis-Palmer High School — Lewis-Palmer School District 38

(2018 - 2020)

• Supervised custodial staff and coordinated daily operational workflows
• Managed task delegation, scheduling, and facility coverage
• Responded to urgent facility and maintenance issues
• Maintained operational standards and supply coordination
• Ensured compliance with cleaning and safety procedures

Custodian - Plainfield Community Consolidated School District 202

(2017 - 2018)

• Performed routine cleaning and maintenance of school facilities
• Assisted with setup and breakdown of events and activities
• Followed structured procedures to maintain safe environments

Pharmacy Associate - CVS Pharmacy - Iowa City, IA / Bolingbrook, IL

(2015 - 2017)

• Assisted customers in a fast-paced retail pharmacy environment
• Managed register transactions and front-end operations
• Supported inventory organization and stock management
• Maintained professional customer interactions across multiple locations
• Collaborated with store staff to ensure efficient operations

Sales Associate - FYE

(2012 - 2015)

• Assisted customers with product selection and recommendations
• Supported merchandising, stocking, and store presentation
• Contributed to sales floor operations and promotional activities
• Maintained product knowledge across entertainment categories

Bachelor of Science - Computer Science - University of the People (2026-06)

Associate of Science - Computer Science - University of the People (2025-01)