Mackenzie Sorgee

Certified phlebotomist with formal training and strong patient care skills. Expert in venipuncture (venous and capillary), blood culture and specimen collection, and specimen processing (centrifuge, aliquoting, blood smears); adheres to OSHA/HIPAA and bloodborne pathogen protocols, delivers accurate, efficient draws, and supports teamwork in fastpaced clinical settings.

Customer Contact Center at TD Bank (2025-10 – Present)

• Verified customer identity, documented interactions accurately, and handled account, billing, and service inquiries in line with privacy and compliance standards.
• Resolved issues efficiently, escalated complex cases to the appropriate teams, and supported process improvements to strengthen customer service delivery.

Retail Banker II at Woodforest National Bank (2023-02 – 2024-02)

• Verified and recorded customer information in accordance with company policies and HIPAA-related privacy protocols.
• Processed transactions accurately, handled customer concerns professionally, and supported timely resolution of service issues.

Shift Manager at Arby's (2021-10 – 2022-05)

• Supervised employees across shifts, delegated responsibilities, and maintained smooth daily operations through strong teamwork and communication.
• Led opening and closing procedures and handled transactions accurately to keep the store organized and customer-ready.

Furniture Manager at Biglots (2017-10 – 2021-08)

• Trained and supported team members to deliver strong customer service and maintain efficient department operations.
• Ordered and verified incoming stock, maintained an organized sales floor, and followed CDC protocols to support a safe environment.

High School Diploma – Eastside High School (2009-08 – 2012-08)

Certificate in Phlebotomy in Phlebotomy – Phlebotomy Training Specialist, Greer, South Carolina (2024-07 – 2024-07)