Madeliene Menda

Dynamic and result-driven professional with a strong background in HR, business design, operations management, benefit billing & coding, and healthcare management. Demonstrated success in leading credentialing processes, employee onboarding, developing marketing and branding strategies, improving operational workflows, and maintaining compliance with OSHA and HIPAA regulations. Experienced in staff performance management, insurance and billing optimization, and financial auditing.

Committed to driving operational excellence, enhancing team performance, and delivering superior client outcomes.

CONTRACTOR COMMERCIAL CLEANER - TEAM LEAD & ACCOUNT MANAGEMENT at Just Like Mother Cleaning Company (2024-08 – Present)

• Manage contracted commercial and facility cleaning operations for multiple client accounts, ensuring consistent service quality, client satisfaction, and operational efficiency.
• Coordinated and lead cleaning teams, scheduling, supply management, and daily workflow execution while maintaining professional standards and compliance with client expectations.
• Served as the primary point of contact for client communication, issue resolution, service adjustments, and account retention.
• Maintained high sanitation standards, resolved service concerns, and ensured consistent, professional facility support services.
• Conducted quality inspections, monitor performance standards, and organized process improvements to enhance efficiency, accountability, and customer experience.
• Maintained detailed service records, involving coordination, and operational reporting while supporting team leadership, training, and ongoing performance development.

INSURANCE BILLING & CODING SUPERVISOR | FINANCIAL MANAGER | ASSISTANT OFFICE MANAGER at Pham Orthodontics (2019-08 – 2024-08)

• Managed daily operations for a orthodontic dental practice, managing dental billing and coding, insurance claims, EOB posting, authorizations, contract compliance, audits, and accounts reporting for Medicaid, PPO, and private insurance providers.
• Supported HR functions including staff supervision, training, onboarding, compliance documentation, and policy management while ensuring adherence to HIPAA, OSHA, and regulatory standards.
• Coordinated operational support services, quarterly and end-of-year reporting, analytics, billing cycles, and administrative systems to improve workflow efficiency, accuracy, and overall practice performance.

MEDICAL REFERRAL SPECIALIST at Surgical Associates Of Spfld. (2017-06 – 2019-08)

• Streamlined patient scheduling workflows, increasing coordination efficiency and significantly reducing referral wait times.
• Maintained accurate medical records and referral documentation, ensuring full HIPAA compliance and strengthening data accuracy.
• Partnered with providers to improve communication flow and expedite patient referrals, boosting referral completion rates by 20%.
• Designed and launched a digital filing system, minimizing paperwork errors and enhancing quick access to patient information.
• Handled insurance verification and authorization processes, resolving 95% of inquiries successfully on the first contact.
• Trained and supported new administrative staff in office protocols and patient systems, promoting a unified and high-performing team.

HR Management in Human Resources Management – Clark State Community College (2019 – 2024)

Certified Chemical Dependency Counselor in Chemical Dependency Counseling – Clark State Community College (2018 – 2018)

Dental Assisting in Dental Assisting – ICTC (2013 – 2013)

High School Diploma in General Education – Springfield High School & CTC (2013 – 2013)