Inside Adjuster Analyst III - Allstate Insurance - Remote, IN
(2023-03 - 2026-01)
- Analyzed claim forms, policies, endorsements, and client instructions to determine policy coverage.
- While speaking to customers via phone / face to face video, investigates, determines coverage of loss, and adjusts all elements of routine Property Loss Claims
- Planned and executed the processing of assigned first party property claims of mid to high complexity and/or severe nature from beginning to end.
- Investigated claims, exercising discretion and judgment to determine facts, coverage, claim value, negotiating strategy, and reserve levels for effective claim resolution
- Establishes indemnity and expense reserves as the claim transpires. Controls and manages claim related expenses
- Direct outside vendors and experts retained to assist in the claim investigation, and closely control claims costs
- Developed and executed resolution plans to avoid litigation, actively monitored defense counsel, and identified subrogation opportunities to minimize loss costs
- Experience mentoring and training less experienced team members
Intake Claim Specialist (1099 Role) - Direct Interactions
(2022-09)
- Interview customers each day and assist with filing new claims regarding Hurricane Ian and Nicole
- Documented claims through active listening and escalated high-risk claims to appropriate department, ensuring timely resolution.
- Maintained composure while addressing customer inquiries in fast-paced contact center, fostering positive customer experiences.
- Ensured accuracy by monitoring details while managing multiple tasks across various programs, contributing to effective claims processing.
- Exhibited patience and focus while managing consecutive customer calls.
- Displayed understanding and compassion when addressing customer concerns and frustrations.
- Provided recommendations for assistance with emergencies to programs such as FEMA.
Travel Advisor, Remote Online Notary Public, Notary Signing Agent, and Agency Owner - 2 Your Destiny Travel Service, LLC - Indianapolis, Indiana
(2020-01 - 2023-03)
- Provided complex travel consultation showcasing expertise in domestic and international destinations.
- Handle all aspects of bookings including airline, hotel, and car rental reservations, group tours, bus and cruise travel.
- Coordinated with tour operators and travel agencies on tour package selections, negotiating for optimal rates.
- Processed client travel inquiries and requests promptly, liaising between customers and suppliers to ensure satisfaction.
- Assisted clients by providing support through phone and email communication.
- Processed exchanges and refunds for airline tickets.
Career Break
(2010-01 - 2018-01)
- Provided daily personal care and support to my mother, ensuring her comfort and well-being.
- Pursued certifications through remote learning in travel, notary, and Title Producer Pre-Licensing to enhance professional skills.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Eligibility Specialist - ACS Inc, Xerox
(2008-01 - 2010-01)
- Conducted comprehensive eligibility interviews for SNAP, TANF, and Medicaid applicants to assess needs and determine benefit eligibility.
- Determined eligibility for benefits and waiver programs, ensuring compliance with state and federal regulations.
- Examined data matches to identify inconsistencies and unreported information, enhancing data accuracy.
- Approved claims referred and calculated by the contractor.
