ITIL/ITSM/Agile/PMP
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Client Service Delivery and Operations Manager _ ITIL/ITSM/Agile/PMP Trained and certified professional with 14 years of experience. Currently working on 100% client facing role.
Managing all activities related to business recovery and continuation operations of end client. Ensuring that all project goals are accomplished according to specifications and business objectives through various technical teams and professionals in larger groups of moderate complexity. Providing input to strategic decisions that affect the functional area of responsibility.
Giving input into developing the operations and business availability. Capable of resolving escalated issues arising from operations and coordinating with other departments. Managing multiple service providers while ensuring the deliverables are met as agreed.
Using fact-based analyses to identify problems, thereby creating continual and service/process improvement plans, formulating effective strategies to increase performance. Typically reporting to top management.
