Madison Brown

Administrative operations professional with 3+ years of experience coordinating permitting, documentation, scheduling, compliance, and day-to-day office functions within fast-paced organizations. Experienced in managing multiple priorities, coordinating with municipalities and third-party agencies, maintaining detailed records, resolving issues, and supporting cross-functional teams. Strong proficiency in Microsoft Office, Excel, Outlook, document management, and process coordination.

Known for organization, communication, attention to detail, and independently managing high-volume administrative responsibilities.

Trade Relations Manager - Smith Douglas Homes

(2025-11)

• Coordinate municipal permitting, plan submissions, approvals, and related documentation across multiple jurisdictions.
• Manage permit tracking, application requirements, fees, plan review timelines, and outstanding items to maintain accurate records and meet deadlines.
• Serve as an administrative point of contact between internal departments, municipalities, third-party plan reviewers, and external stakeholders.
• Maintain high-volume documentation including permits, plans, contracts, vendor records, invoices, purchase orders, and compliance documentation.
• Coordinate schedules, deadlines, meetings, and administrative deliverables across multiple active communities and projects.
• Review documentation for accuracy and completeness and follow up to resolve discrepancies or missing information.
• Create and maintain Excel spreadsheets, tracking reports, and administrative tools to monitor deadlines, approvals, costs, and outstanding tasks.
• Assist with vendor onboarding, account setup, required documentation, payment processing, and general administrative support.
• Train and support new team members on company processes, systems, documentation requirements, and administrative workflows.
• Help establish administrative processes for a growing startup division, supporting expansion to 50+ active homes under construction.

Warranty Manager - Impression Homes

(2024-03 - 2025-11)

• Managed day-to-day administrative operations for the warranty department while coordinating a team of four technicians.
• Managed high-volume customer requests, documentation, scheduling, follow-up, and issue resolution from initial request through completion.
• Maintained detailed records and reporting using Intuitive, Punchlist Manager, Microsoft Excel, and Microsoft Office.
• Developed and implemented a 14-day ticket management process that reduced outstanding warranty tickets by approximately 50%.
• Maintained zero warranty tickets exceeding 30 days through proactive tracking, follow-up, and deadline management.
• Coordinated communications among homeowners, internal departments, inspectors, contractors, and external stakeholders.
• Prepared correspondence, documentation, agreements, reports, and department communications while ensuring accuracy and timely follow-up.
• Supported department leadership with scheduling, reporting, payroll-related coordination, purchasing documentation, and general administrative responsibilities.

Scheduling Coordinator - Love That Door

(2023-03 - 2024-03)

• Coordinated daily schedules, appointments, field activities, and customer communications across multiple projects.
• Managed scheduling changes, conflicts, and time-sensitive requests while maintaining accurate project documentation.
• Communicated with customers and internal teams to ensure timely completion of scheduled work.
• Maintained records, tracked outstanding items, and followed up on deadlines and project requirements.

Civil Engineering - Louisiana State University (2021-01 - 2022-12)

Construction Management - Collin College - Allen Campus (2022-01 - 2023-12)