Madison Gregoire

A highly motivated and customer-oriented Keyholder, Sales Associate with experience in maintaining excellent customer service standards, handling cash register operations, and safeguarding company assets. Possesses excellent verbal and written communication skills, good math skills, and problem-solving skills.

Willing to relocate to: San Antonio, TX. Authorized to work in the US for any employer.

Key Holder at Torrid (2023-12 – Present)

• Managed a team of 3-5 sales associates during a regular shift.
• Kept track of labor hours and submitted payroll information daily.
• Scanned in and received shipment.
• Processed approximately 5 boxes of shipment per hour.
• Fulfilled online and pick up in-store orders.
• Balanced tills AM and PM
• Submitted daily store deposits.
• Deposited store deposits to affiliated bank weekly.
• Operated POS register.
• Cheerfully provided personalized customer experiences and created long-lasting relationships with customers.
• Kept a clean, safe store environment.
• Conducted inventory semi annually.
• Trusted with store keys, alarm codes, and safe codes.

Cashier/Grocery Clerk at Sprouts Farmers Market (2023-01 – 2023-10)

Responsible for

• Operating a POS cash register.
• Providing a fast and friendly checkout and customer service
• Keeping the front end clean and fully stocked
• Providing guests recommendations based on customer's purchases
• Building customer loyalty and trust through conversations about specific dietary and supplement needs.
• Maintaining a safe, clean store for our guests
• Making sure our shelves are fully stocked for guest convenience
• Receiving and Scanning in product off of delivery truck tri-weekly.
• Sorting product by type onto U-Boats for distribution.
• Stocking products on their appropriate shelves.
• Sanitizing shelves.
• Fronting product from older to newer expiration dates.
• Scanning products into the system that won't fit on the shelves for backstock.
• Regular use of equipment such as pallet jacks and balers.
• Cheerfully assisted customers in finding products.

Childcare Provider at Lori Graciano (2016-12 – 2022-04)

• Supervised and cared for children ranging in age from infants to pre-teens
• Created a safe and nurturing environment for children, ensuring their well-being at all times
• Planned and implemented age-appropriate activities to promote physical, social, and cognitive development
• Engaged children in educational play through games, crafts, and storytelling
• Assisted with homework assignments and provided academic support as needed
• Prepared nutritious meals and snacks according to dietary restrictions or preferences
• Maintained cleanliness of play areas, toys, and equipment to ensure a hygienic environment
• Administered first aid when necessary and promptly addressed any injuries or illnesses that occurred during childcare hours
• Communicated effectively with parents regarding daily activities, progress updates, behavioral issues, or concerns
• Established positive relationships with both children and parents based on trust and open communication
• Supported potty training efforts by developing individualized plans tailored to each child's needs
• Received commendation from parents for creating a stimulating learning environment
• Adhered strictly to established health & safety guidelines
• Assisted with the development and implementation of behavior management strategies
• Provided emotional support to children during times of separation anxiety or distress

Cashier/Sales Associate at Bath and Body Works (2012-04 – 2016-08)

• Assited customers in finding or selecting items, providing reccomendations which generated additional sales.
• Stocked and replenished store, organising inventory with accuracy and efficiency.
• Maintained and constructed attractive store displays, ensuring strategic product placement of products in order to maximize purchases.
• Provided outstanding customer service, recieving high praise from customer service feedback surveys.
• Operated POS cash register, monitoring cash limits
• Assisted in the training of POS register skills to new associates.

Seasonal Shipment Lead at Bath and Body Works (2012-04 – 2016-08)

• Managed a team of up to 4 people.
• Implimented new storage and organization methods for easy availability of our products to associates, ensuring customer quality, satisfaction and loyalty during the holiday season.
• Entered and submitted Bill of Lading information daily
• Opened and closed store registers.
• Entrusted with key and security code to store location in order to open it every morning.

Grocery Clerk at Sprouts Farmer's Market

Manager: Cass or Charles. Responsibilities:

• Operating a POS cash register.
• Providing a fast and friendly checkout and customer service
• Keeping the front end clean and fully stocked
• Providing guests recommendations based on customer's purchases
• Building customer loyalty and trust through conversations about specific dietary and supplement needs.
• Maintaining a safe, clean store for our guests
• Making sure our shelves are fully stocked for guest convenience
• Receiving and Scanning in product off of delivery truck tri-weekly.
• Sorting product by type onto U-Boats for distribution.
• Stocking products on their appropriate shelves.
• Sanitizing shelves.
• Fronting product from older to newer expiration dates.
• Scanning products into the system that won't fit on the shelves for backstock.
• Regular use of equipment such as pallet jacks and balers.
• Cheerfully assisted customers in finding products.

Sales Associate/ Shipment Lead at Bath & Body Works (2012-04 – 2016-08)

• Nurtured customers with individualized service
• Looked after cashier drawer; managed returns and exchanges
• Efficient and prompt to shifts
• Provided floor team support during wall and table changes Expertise
• Conducted store inventory
• Kept a tidy, well-cleaned store
• Performed duties including climbing up/down 10-ft ladders & carrying 40-lb boxes
• Key holder & trusted with security passcodes for opening/closing store
• Received shipment orders (upwards of 400 boxes/day)
• Managed inventory of excess products to roff-site location
• Maintained a well-stocked storefront, store floor, and safe back room
• Entered Bill of Lading paperwork
• Lead a team of 4 retail employees

U-Scan Specialist at HEB (2005-12 – 2012-12)

• Opened and closed cash registers, monitoring cash limits, ensuring customer quality at all times.
• Assisted in the training of new cashiers.
• Operated POS cash register, handling an average of 55 items per minute.
• Developed a reputation for speedy, efficient service with a high level of accuracy, reciveing items per minute champion awards.
• Maintained a thourough knowlege of store merchandise and its locations.
• Opened and closed 6 separate registers daily, mornitoring cash limits.
• Assisted customers through the self checkout experience, making sure all stations were kept stocked with supplies, ensuring a quick, self checkout experience and maintaining customer quality.
• Monitored purchase receipts and checkout cameras thwarting fraudulent sales and shoplifting.

Cashier at HEB (2005-12 – 2012-03)

• TABC Certified
• Maintained a clean, organized work station
• Managed cash drawer and performed transactions
• Items Per Minute Champion (2008 and 2009)
• Provided exceptional customer service
• Assisted customers with U-Scan technology
• Upheld and managed 4 workstations
• Directly supervised security cameras to ensure quality service and maintain low loss prevention
• Operated control station during high-transaction periods
• Carried out returns andexchanges

High school diploma – Tom C. Clark High School (2004-08 – 2006-05)