Madison Henderson

Organized, detail‑oriented public safety and healthcare professional with experience in 911 emergency dispatch, patient access, registration, scheduling, and revenue cycle support. Demonstrated ability to remain calm under pressure, manage sensitive information, and communicate effectively in fast‑paced, high‑stress environments.

911 Dispatcher - Opelika Police Department - Opelika, AL

(2024-11)

• Receive and prioritize emergency and non-emergency calls
• Dispatch police, fire, and EMS services using CAD systems
• Maintain accurate call logs and incident documentation
• Communicate clearly with first responders and the public

Patient Processing Specialist Scheduler - East Alabama Medical Center – Auburn Medical Pavilion - Auburn, AL

(2023-01 - 2024-12)

• Conduct financial screening and patient registration
• Verify insurance information and establish financial arrangements

Patient Access Specialist – Emergency Department - Wellstar West Georgia Medical Center - LaGrange, GA

(2022-01 - 2023-12)

• Interview patients to obtain demographic and insurance information
• Conduct pre-certification screening and collect patient liabilities

Bachelor of Science - Criminal Justice - Faulkner University (2025-01)

Associate of Science - Health Sciences - Southern Union State Community College (2022-05)