Madison Hilton

Detail-oriented Computer Engineering student with a strong foundation in leadership and operational management. Proven ability to coordinate teams, delegate tasks, and resolve complex issues in high-pressure environments. Combines technical academic training with practical experience in workflow optimization, staff training, and professional communication. Adept at learning new systems quickly and maintaining high standards of quality and compliance across all organizational levels.

Shift Leader at JERSEY MIKE'S SUBS (2023-06 – Present)

• Supervised and coordinated team members during assigned shifts
• Delegated tasks to ensure workflow and timely completion of duties
• Handled customer concerns and resolved issues professionally
• Maintained inventory, cleanliness, and compliance with company policies
• Assisted in training new employees on procedures and standards
• Supported management in daily operations and closing procedures

In-Store Retail at BESY BUY (2022-10 – 2023-01)

• Assisted customers in selecting electronics, appliances, and technology products based on their needs and budget
• Provided product knowledge and recommendations to improve customer satisfaction and purchasing decisions
• Demonstrated features and functionality of technology products, including computers, smartphones, and accessories
• Assisted customer concerns and returns professionally while maintaining a positive shopping experience
• Stayed informed on new technology products, promotions, and company offerings to better assist customers

Bachelor of Science in Computer Engineering – Shippensburg University of Pennsylvania (2027-12)