Madison Urbanowicz

Dedicated customer service and front desk professional with hands-on experience in retail, hospitality, and high-traffic service environments. Demonstrated ability to assist large volumes of customers daily, manage transactions with accuracy, resolve concerns effectively, and contribute to overall sales performance. Known for a positive attitude, strong communication skills, and the ability to create welcoming, organized, and professional environments.

Willing to relocate to: Miami, FL

Retail Sales Associate - Aviator Nation - Miami, FL

(2025-12)

• Create a welcoming and engaging shopping environment for customers
• Assist customers with styling advice, sizing guidance, and product recommendations
• Maintain strong product knowledge to support sales and enhance the customer experience
• Process transactions accurately using POS systems and handle cash responsibly
• Ensure the sales floor remains visually appealing and well-organized
• Contribute to a positive team atmosphere while working toward individual and store sales goals

Retail Associate - Ross Dress for Less - Miami, FL

(2023-05 - 2025-12)

• Engaged with 100+ customers daily, addressing questions and resolving concerns.
• Operated POS systems, processed sales and returns, and maintained cash accuracy.
• Supported front-end operations and contributed to an organized and pleasant store environment.

Front Desk Receptionist - Bayview Hospitality Suites - Miami, FL

(2023-01 - 2023-05)

• Greeted guests and managed check-in/check-out procedures for 100+ guests weekly.
• Handled multi-line phone system, scheduled appointments, and managed calendar for management.
• Responded to guest inquiries, complaints, and requests in a timely and professional manner.
• Ensured lobby and front desk area remained tidy and presentable at all times.

Pool Attendant - Boucher Brothers - Miami, FL

(2022-08 - 2023-04)

• Welcomed guests, verified access with wristbands, and enforced pool area rules.
• Maintained cleanliness and organized layout of poolside furniture and umbrellas.
• Delivered excellent service in a fast-paced hospitality environment.

Front Desk Associate - Planet Fitness - North Miami Beach, FL

(2022-03 - 2022-08)

• Assisted 50+ customers daily with check-ins, membership sign-ups, and account inquiries.
• Maintained front desk organization and cleanliness to ensure a professional appearance.
• Processed financial transactions and handled billing questions accurately and efficiently.
• Provided exceptional customer service and resolved member issues with professionalism.

High School Diploma - Upper secondary education - MacArthur High School (2021-04 - 2021-04)