Product Designer at PieForce (2023-08 – Present)
- Led end-to-end product design for B2B SaaS solutions including ticketing platforms, CRM workflows, mobile applications, and client-facing digital experiences.
- Owned the design and launch of Ticket Tracker, a mobile event management platform enabling promoters to monitor ticket sales, revenue performance, and event analytics in real time.
- Drove product decisions through user feedback, stakeholder collaboration, and iterative prototyping, helping onboard 46+ active event promoters within the first two months.
- Partnered with engineering and business stakeholders to translate complex operational challenges into scalable solutions, improving visibility, reducing fraud opportunities, and supporting client retention.
- Designed reporting systems and operational tools that improved product visibility and supported growth initiatives, contributing to 10–15% of new client acquisition influenced by platform reporting and management capabilities.
PCA Administrator at Eprine Home Care (2024-06 – Present)
- Expanded product domain expertise into healthcare by supporting patient enrollment, care coordination, and operational processes within a regulated home care environment.
- Manage end-to-end onboarding processes for 250+ patients, coordinating between patients, caregivers, insurance providers, and internal teams.
- Identify workflow challenges and improve operational tracking systems, documentation processes, and communication flows to increase team efficiency.
- Apply user-centered thinking and systems analysis to understand healthcare stakeholders, compliance requirements, and opportunities for better digital experiences.
Product Designer at Nowsta, LLC (2021-10 – 2023-07)
- Led product design initiatives across web and mobile experiences, improving workforce management workflows for employers, administrators, and frontline workers.
- Supported product initiatives contributing to 95% revenue growth, 21% increase in app downloads, and 62% growth in shift volume.
- Redesigned worker onboarding experiences, increasing user activation by 34% and contributing to a 14% increase in worker applications.
- Collaborated with Product Managers and Engineers to define requirements, validate solutions, and ship experiences across onboarding, scheduling, staffing, and marketplace platforms.
- Contributed to the evolution of Nowsta's design system, improving consistency and efficiency across product teams.
- Helped launch marketplace capabilities and integrations that streamlined workforce operations and payment workflows for 10K+ workers.
UX Web Designer at OSG Analytics (2020-09 – 2021-09)
- Improved digital experiences for SaaS/PaaS solutions by translating complex data-driven products into clearer user journeys, interfaces, and customer-facing communications.
- Partnered with marketing and leadership teams to redesign brand identity, strengthen digital presence, and create consistent messaging across platforms.
- Designed reporting systems and internal processes that helped teams track engagement, performance insights, and growth opportunities.
Associate UX Web Designer at Volusion, Inc (2016-08 – 2020-04)
- Designed ecommerce experiences and custom digital solutions for 50+ businesses across multiple industries, including enterprise and high-growth brands.
- Created user-centered web experiences across ecommerce storefronts, internal tools, and customer-facing platforms through research, wireframing, prototyping, and QA collaboration.
- Partnered with developers, marketing teams, and business stakeholders to deliver responsive, conversion-focused digital experiences.
- Applied UX principles, visual design systems, and usability improvements to enhance online shopping journeys.
