Retail Supervisor - Sprouts - Miami, FL
(2024-01 - 2025-09)
- Supervised front-end store operations and customer service teams.
- Assisted customers and resolved service-related issues.
- Coordinated cashier schedules, breaks, and daily activities.
- Supported employee onboarding and training.
- Maintained operational standards and customer satisfaction.
Retail Employee of the Month - Hard Rock Café - Seminole, Miami, FL
(2023-04 - 2023-12)
- Delivered exceptional guest experiences in a high-volume hospitality environment.
- Assisted domestic and international guests with retail purchases.
- Processed transactions, handled cash, and maintained POS operations.
- Maintained inventory and merchandising standards.
- Recognized as Employee of the Month for outstanding performance and customer service.
Service Ambassador | Experience Leader | Services Champion | Process Expert - Neiman Marcus - Group - Miami, FL
(2022-07 - 2023-03)
- Delivered luxury-level customer service and personalized shopping experiences.
- Assisted VIP and high-net-worth clientele.
- Coordinated concierge-style services and guest requests.
- Ensured a seamless and efficient customer experience throughout the shopping journey.
- Resolved customer concerns while maintaining premium service standards.
Guest Customer Service, Barista, Bartender - Butler- Novotel Hotel - Miami, FL
(2021-06 - 2022-06)
- Provided exceptional hospitality services to hotel guests.
- Assisted guests with dining, concierge, and customer service requests.
- Supported food and beverage operations.
- Maintained a welcoming and professional guest experience.
Customer Service Security and Safety Agent - Zoi House - Miami, FL
(2021-01 - 2021-05)
- Monitored and patrolled assigned facilities to ensure a safe and secure environment for residents, visitors, and staff.
- Conducted routine inspections of doors, windows, gates, and building access points.
- Identified and reported safety hazards, security concerns, and maintenance issues.
- Maintained detailed incident reports and security logs.
- Assisted visitors and residents with information and customer service needs.
- Responded professionally to emergencies and unexpected situations while following established safety protocols.
- Collaborated with management and security teams to ensure compliance with security procedures and operational standards.
Passenger Service Agent Miami International Airport - American Airlines, American Eagle - Miami International Airport
(2019-07 - 2020-12)
- Assisted passengers during check-in, boarding, arrivals, and travel disruptions.
- Supported international travelers and passengers requiring special assistance.
- Managed baggage processing and passenger documentation.
- Coordinated wheelchair services and VIP passenger support.
- Ensured compliance with airline and airport regulations.
FIS (Federal Inspection Section) – CBP (Customs Border Protection) - Bags Inc. - Orlando, FL
(2016-09 - 2019-05)
- Assisted international travelers through customs and immigration processes.
- Provided translation services and passenger guidance.
- Supported Customs and Border Protection operations.
- Delivered exceptional service to international visitors.
VIP Club MCO International Airport - Gideon Toal. - Orlando, FL
(2016-03 - 2019-05)
- Assisted premium and VIP travelers.
- Supported lounge operations and hospitality services.
- Provided food and beverage service.
- Ensured exceptional guest satisfaction.
Security Lieutenant – Security Officer - Off Duty Officers, Inc - San Diego, CA
(2012-07 - 2016-08)
- Supervised security teams and daily operations.
- Conducted training and performance evaluations.
- Ensured safety and compliance standards.
- Managed incident reporting and customer interactions.
Management Assistant - ASERVIGAS LTDA
(2008-11 - 2011-10)
- Provided administrative support to senior management.
- Coordinated executive schedules and meetings.
- Prepared meeting minutes and business documentation.
- Assisted in partnership development and daily office operations.
Administrative Human Resources Specialist Assistance - DynCorp International Dept. of State, Airwing - Anti – Narcotics / Law Enforcement Military Airport CATAM Bogotá, Colombia
(2005-04 - 2008-11)
- Supported administrative and human resources functions.
- Coordinated travel and logistics for aviation personnel.
- Managed internal communications and operational support.
Premium Customer Service - American Airlines - Bogotá, Colombia
(2000-07 - 2005-03)
- Assisted premium and frequent-flyer passengers.
- Resolved travel issues and itinerary changes.
- Supported ticketing, sales, and customer service operations.
- Delivered exceptional service to business and VIP travelers.
Baggage and Lead BMAS- SAFETY American Airlines Colombian - American Airlines - International Airport, Bogotá, Colombia
(1994-07 - 2005-03)
- Led baggage operations and safety compliance.
- Assisted passengers with service recovery and travel disruptions.
- Selected as a Care Team Specialist following 9/11.
- Supported VIP and presidential visits.
