Retention Specialist - Spectrum Communications - San Antonio, TX
(2024-07)
As a Spectrum Retention Agent, you'll focus on retaining existing customers by addressing their concerns, finding solutions, and promoting Spectrum's products and services to prevent cancellations, while also potentially upselling and generating sales
Customer Service Representative - Select Portfolio Servicing, Inc - Jacksonville, FL
(2023-05 - 2024-05)
- Handle customer calls efficiently and effectively, while providing exceptional customer service
- Accurately and promptly execute transactions, such as billing inquiries and account changes
- Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation
- Resolve account delinquency by collecting past due payments as needed
- Communicate loss mitigation options and decisions to customers
- Obtain complete and accurate documentation from customers and approved third parties
- Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population
- Complete affirmations prior to proceeding to foreclosure if assigned a loan population
Caregiver - Miller's Home Health Care - Jacksonville, FL
(2022-11 - 2023-05)
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
- Replaced bandages, dressings and binders to care for wounds and encourage healing
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Provided safe mobility support to help patients move around personal and public spaces
- Recorded status and duties completed in logbooks for management
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
Inbound Stower - Amazon - Jacksonville, FL
(2022-08 - 2023-05)
At Amazon facilities, a stow associates' main task is to receive inbound stock, placing them into storage locations such as pods or racks (in VNA facilities) and then scanning them to enter the items into the inventory system
Cashier/Customer Service - Wendy's - Jacksonville, FL
(2018-02 - 2019-06)
- Cashier/cook
- Stocking merchandise
- Greeting people when they walk in
- Switch from cashier to cook
- Deep cleaning at night
Customer Service Associate - Convergys - Jacksonville, FL
(2016-11 - 2017-08)
- Account management for Humana Health Care; Handled both inbound and outbound calls
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Karate Instructor - Karate America - Jacksonville, FL
(2012-11 - 2016-11)
- Taught others the techniques and movements of martial arts focusing on Tae Kwon Do
- Responsible for planning class content and structure, performing warm-up exercises
- Demonstrating techniques of Tae Kwon Do including sparring, throws, joint locks, chokes, and kata
- Adapt teaching methods and instructional program objectives, outlines, and lesson plans
- Weaving martial arts theory and history throughout the classes to give students greater understanding
- Responsible for marketing activities for classes
- Attend professional conferences, seminars and workshops to maintain and improve professional competence
Customer Service/Cashier - Lowe's - Jacksonville, FL
(2016-03 - 2016-07)
- Actively seeks out customers who need assistance in the aisles
- Offers a friendly greeting. Smile, and make eye contact with customers
- Asks open ended questions about customer's projects in order to determine their needs and level of expertise
- Shows enthusiasm with the customer; When necessary, handles several customers at once
- Thanks customers for shopping at Lowe's
- Is knowledgeable about products and services offered by Lowe's
- Answers questions about merchandise for the customer's level of expertise
- Escorts customers to appropriate merchandise, no matter what department
- Describes features and benefits of merchandise
- Assists customers with special orders and installed sales
- Acquires beginner product knowledge in adjacent departments
- Acquires knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint
- Promotes services offered at the Customer Services Desk and Pro Services
- Has knowledge of other Lowe's services and how to best recommend them
Cashier - Winn Dixie - Jacksonville, FL
(2012-03 - 2014-07)
- Provided continuous attention to customer needs; greeted, assisted and thanked customers
- Listened to and appropriately escalated customer concerns to management with a positive attitude
- Informed customers of specials and promotions as requested by company or store management
- Properly recorded sales through the scanning system; operated cashiering equipment accurately and efficiently recognized all forms of tender and provided the correct change when appropriate
- Stocked Front End products; restocked and used supply items efficiently to eliminate waste
- Kept work area clean, orderly and free from safety hazards; reported faulty equipment/hazards
- Returned carts to shopping cart corral; assisted in training new cashiers; Stocked returned merchandise
- Notified management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy
