Customer Success Manager
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Manages 90+ accounts as a Customer Success Manager. Supervised, evaluated, provided professional development and coached (80+ staff members & 250+ district leaders) over continuous improvement model. Managed campus budget and resources, operations; developed and oversaw systems, processes and protocols.
Developed and implemented a campus improvement plan aligned to campus and district strategic goals and objectives based on data. Effective verbal and written communication skills. Enthusiastic and skilled leader that sees both, big picture and details to meet the needs of all stakeholders.
Data lead on district initiates i.e., CTE, English Language Learners, & District Databases.
Customer Success Manager - Cambium Learning Group
(2022-11)
Serve as a Customer Success Manager to 90+ accounts with their implementation around Lexia resources. Provide training on implementation and accessing and analyzing data in order to develop an action plan for success using Gainsight and other software. Coaches district and campus administrators on how using data to drive instruction.
Currently serves on two task committees with district officials and our emergent bilingual teams with a focus on literacy, closing gaps and assessing processes for continuous improvement.
Vice Principal - Southwest ISD - Sky Harbour Elementary
(2022-08 - 2022-11)
Served as a Vice Principal and completed daily operations of the campus, collaborated with teachers, parents and stakeholders on programs and processes as it applied to the campus policies, procedures and protocols.
Continuous Improvement Specialist - Northside ISD
(2012-09 - 2022-07)
Collaborated and coached campus administration teams on the Continuous Improvement Model to identify needs to develop and monitor their Campus Improvement Plans and ensure alignment with state and federal accountability; Collaborates with various departments on district initiatives, District Improvement Plan, PK-12 vertical alignment, and monitors progress and data, in order to impact teacher efficacy, student progress and sustainability. Provides various professional development and coaching around analyzing and using data sources to triangulate trends and patterns to plan, implement and/or adjust for continuous improvement efforts.
State and Compensatory Programs Specialist - Northside ISD
(2012-07 - 2012-09)
Assisted with disbursing allocated Title 1 funds to campuses. Collaborated with principals on required federal compliance and documentation. Provided training to principals and Title 1 Family Night Coordinators on funding and expected documentation.
Third Grade Teacher, Tutor, and Campus Mentor - Northside ISD - Carl Wanke
(2010-08 - 2012-07)
Third grade self-contained teacher, tutor, school wide fall tutoring coordinator, Northside Communication Network Representative, campus mentor and fulfilled responsibilities as a faculty member.
Principal and Vice Principal - Archdiocese of San Antonio
(2007-08 - 2010-06)
Served as a campus Principal and Vice Principal to carry out daily operations while collaborating and building partnerships with the church, community, and sister campuses. Provided technology staff development to faculty and taught 7th grade keyboard course. (Substituted 2007-2008 in Northside ISD)
Principal - Northside ISD - Valley Hi Elementary
(2004-06 - 2007-06)
Served as a principal and implemented school wide reading initiative
• Established hands-on science lab
• Developed a targeted school-wide tutoring program
• Developed and presented various professional development sessions on curriculum mapping, vertical collaboration, and differentiated instruction
• Increased daily attendance rate (had the highest attendance at the district level in 2006-2007), student pass rate on state assessment (5th science from 58% to 85%, 5th reading from 70% to 90%...)—1% away from Exemplary rating
• Model school for Learning Tree and 21st Century grant
• Decreased discipline rates and increased parental and community involvement
• Students and teachers recognized with various awards and local contests
• Implemented many community partnerships, to include Lackland City with over 300 mentors (recognized by Partnerships Department), Vision Works (vouchers for glasses for students to obtain), VIA vouchers for parents who had no transportation, feeder campuses and other area business owners and organizations
• Grants awarded: $50K for the Governor's Texas Educator Excellence Award, $5K Greehey Foundation, and $1K Rotary Club of San Antonio at the Dominion.
Vice Principal - Northside ISD - Lackland City Elementary
(2001-07 - 2004-06)
Served as a Vice Principal and completed daily operations of the campus, collaborated with teachers and specialists on weekly intervention meetings; Researched, selected, and implemented school-wide writing program; Updated school-wide discipline plan; Developed and introduced new teacher orientation and mentor program; Mentored new vice principals. Built relationships with all feeder campuses, staff, families, business partners and students by name.
Co-Teacher - Northside ISD - Henry T. Brauchle Elementary
(2000-08 - 2001-06)
Co-taught fourth grade and fulfilled responsibilities as a staff member, Texas Exemplary School, and 98% pass rate for two combined classes for reading and 100% for writing.
Seventh-Grade Teacher - Northside ISD - Pat Neff Middle School
(1997-08 - 2000-06)
Served as a seventh-grade teacher and developed a before, after school and lunch tutoring (lunch bunch); UIL Campus Coordinator, Intramural Coordinator, Grade Level Team Leader, 7th Grade English Leader and Mentor; Technology Team Leader; Fulfilled responsibilities as an exemplary staff member; Nominated for Teacher of the Year; Students were recognized for various campus, district, and local awards.
M.A. - Educational Leadership - University of Texas at San Antonio (2000-05)
B.A. - Elementary Education/English - Our Lady of the Lake University (1997-05)