Mahendra Koirala

IT support specialist

Talent

Pennsylvania, MobileMember since November 25, 2025

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About

Results-driven IT Support Specialist with 2+ years of experience in MSP and Enterprise environments. Skilled in Office 365, Active Directory, Windows Server, and patch management using WSUS. Proven ability to reduce ticket resolution time by 30% and improve system uptime through proactive patch management and automation. Strong communicator with expertise in troubleshooting complex technical issues and delivering exceptional end-user support.

Experience

End-User Technical Support (Onsite & Remote)
Office 365 & Basic Microsoft Exchange Administration
Active Directory & Group Policy Management
Windows Server Management & Troubleshooting
Remote Monitoring & Management (RMM): ConnectWise, PRTG, ATERA
Network Configuration (LAN/WAN, DHCP, SonicWall)
Printer & Network Print Server Setup
PC Imaging & Hardware Support
Ticketing System & SLA Compliance
Basic VoIP Setup (Cisco & Microsoft Teams)
Azure VM, VMware, and Hyper-V Management
Server Backup & Disaster Recovery (Veritas/Veeam)
Basic Mobile Device Management (MDM/MAM) Mobile application management via Intune/autopilot.

• Created 500+ mail-enabled users via PowerShell scripting.

Basic experience with Exchange on-premises
PC & MAC Support, Network Drive Mapping, Domain Join
Internet Connectivity (Wi-Fi, DHCP, DNS, Firewall, IP Conflicts)
Collaborated on Koshi Bank IT projects involving Active Directory, Office 365, and network configuration.
Experience using Copilot, ChatGPT, and many other AI platforms to resolve complex technical issues.
Cisco Router Basic Administration
Effective communication with Non-Technical Users