Mahogany Baker

Highly dependable and service-driven professional with extensive experience supporting operations, supervising teams, and delivering exceptional customer and patient-facing service. Known for strong leadership, operational organization, and the ability to manage high-volume environments while maintaining safety, compliance, and service quality. Brings excellent communication skills, sound judgment, and a consistent record of improving efficiency, supporting teams, and creating positive experiences for customers, patients, and stakeholders.

Operations Supervisor – Valet Services - SP Plus Corporation

(2022-01)

• Directed daily valet operations, ensuring all activities adhered to contractual requirements, company policies, and standard operating procedures while delivering exceptional guest experiences.
• Supervised, trained, and coached a team of valet attendants, creating staffing schedules based on anticipated vehicle volume to optimize productivity, reduce wait times, and maintain service excellence.
• Oversaw vehicle handling operations, including safely driving, parking, and retrieving customer vehicles, while implementing strict protocols for vehicle security, key management, and guest safety.
• Developed and executed efficient lot staging and parking strategies, maximizing lot capacity, maintaining clean and hazard-free drive lanes and crosswalks, and enhancing overall operational flow.
• Managed daily operational documentation, including audits, compliance records, and performance metrics, ensuring accuracy, accountability, and adherence to company and regulatory standards.

Assistant Manager, Valet Operations - SP Plus Corporation

(2007-10 - 2022-01)

• Developed and executed detailed staffing schedules based on anticipated daily vehicle volume, balancing team capacity with peak-hour demand to optimize operational efficiency and reduce customer wait times.
• Ensured strict adherence to standard operating procedures, overseeing the safe parking, retrieval, and handling of customer vehicles while implementing robust security protocols for keys, vehicles, and customer property.
• Prepared, reviewed, and processed comprehensive daily operational documentation, including audits, compliance records, and performance metrics, ensuring accuracy, accountability, and regulatory adherence.
• Supervised, trained, and coached valet staff, fostering a professional, customer-focused team environment, improving service delivery, and maintaining high team morale and performance consistency.
• Monitored and optimized operational workflows, including lot staging, vehicle traffic patterns, and crosswalk safety, maximizing parking capacity, mitigating hazards, and ensuring a seamless and efficient valet experience for all guests.

Patient Services Receptionist - Continental Blood Bank

(2002-01 - 2006-02)

• Delivered exceptional front-desk support by greeting donors, patients, and visitors with professionalism and courtesy, creating a welcoming and organized environment while providing clear guidance on procedures, eligibility, and appointments.
• Coordinated donor appointments and meetings, maintaining a meticulously organized calendar that maximized donor flow, minimized wait times, and enhanced operational efficiency.
• Managed a high-volume communication stream, including phone calls, emails, and electronic inquiries, accurately routing information, resolving questions, and ensuring a seamless and positive experience for all stakeholders.
• Processed, reviewed, and maintained donor and patient documentation with precision, including consent forms, eligibility verification, and confidential medical records, ensuring strict compliance with organizational protocols and regulatory standards.
• Oversaw the reception area's organization, safety, and professionalism while providing administrative support, data entry, and record management to enable smooth daily operations and support clinical staff performance.

High School Diploma - Old Dillard High School