Maira Munoz

Detail-oriented Medical Assistant and Medical Receptionist with over 10 years of experience in healthcare, specializing in Internal Medicine, General Surgery, and Pulmonary Care. Skilled in managing front- and back-office operations, including appointment scheduling, insurance verification, and EHR systems for efficient patient check-in procedures. Bilingual in English and Spanish, I ensure exceptional patient service while supporting clinical staff in maintaining a safe, organized environment.

Medical Assistant / Medical Receptionist - Inland Surgical Group, Inc. - San Bernardino, CA

(2015-07)

• Greet patients warmly and verify information, enhancing check-in procedures using EHR systems.
• Coordinate appointment scheduling and patient flow, optimizing processes across multiple physicians.
• Perform accurate data entry for patient records and insurance information, ensuring completeness of documentation.
• Support clinical staff by preparing exam rooms, sterilizing equipment, and assisting during examinations for efficient operations.
• Handle phone communication professionally, scheduling appointments and addressing patient inquiries promptly.
• Manage referral requests and insurance precertifications, ensuring timely follow-up and adherence to managed care processes.

Certificate of Achievement - Medical Coding and Billing - San Bernardino Valley College (2025-05)

Certificate of Achievement - Medical Assistant - Inland Career Education Center (2016-05)

High School Diploma - Pacific High School (2011-05)