Majid Kayyali

Dedicated Technical Support Specialist with a strong foundation in system troubleshooting, device configuration, and user support. Proficient in resolving hardware, software, and network issues to maintain system reliability. Experienced in supporting large-scale deployments, managing IT assets, and utilizing Salesforce for ticketing and data tracking

Business Data Analyst - Magic Mart (E-Commerce Business) - Remote

(2024-12)

• Managed operations including inventory, sales, and customer service.
• Tracked profit and performance using Excel and built an SQL Server database for inventory.
• Automated workflows with Python and used Power BI to visualize business KPIs

Technical Support & Research Application Specialist - Western Michigan University

(2022-01 - 2025-01)

• Delivered frontline IT support for faculty, staff, and students, resolving hardware/software and network issues.
• Managed the Salesforce ticketing system and improved incident response through ticket analysis.
• Deployed and configured new devices, handled domain binding, and managed system setup.
• Supported AV systems during events and presentations and maintained IT assets and inventory.

Programmer Assistant - Ministry of Health

(2021-01 - 2022-01)

• Managed domain binding and provided system-level support and documentation.
• Supported infrastructure planning for security camera systems and AV tools.
• Assisted users and committees with technology evaluations and system troubleshooting.

Master of Science - Data Science - Western Michigan University (2022-01 - 2025-01)

Bachelor of Science - Software Engineering - Isra University (2017-01 - 2020-01)