Makalia Menefee

USAF veteran with 7+ years of active duty bringing disciplined expertise in personnel management, administrative operations, and cross-functional coordination. Proven communicator with sharp attention to detail across high-stakes military and civilian environments.

Career Development Technician - JB-Langley AFB - Hampton VA

(2021-01 - 2023-03)

Responsible for providing advice on positions, promotions, training programs and benefits to help set up career goals and track progression. Maintained personnel/payroll documents to comply with law, rules, regulations, policies and procedures. Created, sustained and audited personnel records and corresponding information.

Monitored retention programs creating presentations, reports, statistics and ways to improve retention. Overall goals and responsibilities supported growth and career development.

• Advised and guided service members on career development pathways, training requirements, and advancement opportunities
• Maintained accurate personnel records and processed career-related documentation in compliance with USAF regulations
• Collaborated with unit leadership to identify workforce development needs and implement targeted training solutions

Commander's Support Staff - JBSA-Lackland-Kelly Field - San Antonio TX

(2016-03 - 2021-01)

• Supported Commander directly by managing administrative programs, personnel actions, and official correspondence for a large military unit
• Served as primary point of contact for personnel action requests, ensuring timely processing and regulatory compliance
• Streamlined administrative workflows, improving accuracy and turnaround time for sensitive personnel documentation

Dinning room Waitress/server

(2014-01 - 2015-12)

Delivered high-quality table service to 100+ residents daily, fostering a warm, community oriented dining environment. Memorized resident preferences and strict dietary restrictions (e.g., low-sodium, diabetic-friendly, pureed), ensuring accurate and safe meal delivery. Maintained strict adherence to OSHA and state health regulations by sanitizing dining areas and following proper food handling protocols.

Collaborated with the culinary team and care staff to ensure resident feedback was addressed promptly, boosting overall dining satisfaction.

• Delivered attentive dining service while managing dietary accommodations, food safety protocols, and resident relations
• Coordinated multi-table service efficiently, maintaining sanitation standards and upselling daily specials
• Built strong rapport with residents through consistent hospitality and personalized service

Customer Service Rep / Fine Jewelry Expertise - Macy's

(2012-10 - 2014-02)

Exceptional Customer Service. Focused on exceeding store standards, sales goals, and client expectations.

• Drove fine jewelry sales at Macy's through expert product knowledge, credit application processing, and customer issue resolution

Sales/Merchandiser - Wet Seal

(2010-07 - 2012-08)

Improved sales and employee morale by developing highly competitive and challenging sales contests. Recognized for ability to consistently achieve and exceed established sales objectives and quotas.

• Supported sales and visual merchandising at Wet Seal, managing inventory controls, transactions, and store presentation

Seasonal Cashier - Target

(2011-10 - 2012-01)

• Processed high-volume customer transactions accurately using POS systems during peak seasonal period at Target

High school Diploma - Woodbridge High School (2011)

Irvine Valley College (2011 - 2014)

Associate of Arts - St. Phillips College (2020)

Associate in applied science - human resource management - St. Phillips college (2021)