Makayla Collier

Results-driven professional with a Bachelor's Degree in Interdisciplinary Studies and more than five years of experience in transportation, logistics, customer service, and business operations. Entrepreneurial business owner and FedEx driver recognized for adaptability, reliability, critical thinking, and the ability to thrive in fast-paced environments. Proven success balancing independent decision-making with collaborative teamwork while delivering exceptional service and operational results.

Brings strong communication skills, physical stamina, problem-solving abilities, and a continuous learning mindset. Seeking an opportunity to leverage operational experience, leadership potential, and a strong work ethic within a growth-oriented organization.

Owner / Operator at Kay Lynn Transportation & Logistics LLC (2023-01 – Present)

• Founded and operate an independent transportation and logistics company utilizing two Ford Transit Extended High-Roof cargo vans to support delivery and transportation services.
• Manage all aspects of daily business operations including scheduling, route planning, client communications, contract management, invoicing, and service fulfillment.
• Build and maintain strong customer relationships by consistently delivering dependable, responsive, and professional service.
• Analyze operational challenges and implement solutions to ensure service commitments are met while adapting to changing customer demands.
• Coordinate vehicle maintenance, regulatory compliance, business documentation, and operational planning.
• Demonstrate strong leadership, accountability, organization, and entrepreneurial initiative while balancing multiple priorities.
• Utilize critical thinking and independent decision-making to manage business growth and operational efficiency.

Delivery Driver at FedEx (2020-01 – Present)

• Safely and efficiently complete high-volume delivery routes while consistently meeting productivity, safety, and customer service standards.
• Navigate changing schedules, weather conditions, traffic patterns, and customer needs while maintaining efficiency and professionalism.
• Resolve customer concerns through active listening, effective communication, and practical problem-solving.
• Utilize handheld technology and company systems to manage deliveries, documentation, and service information accurately.
• Perform physically demanding work requiring stamina, attention to detail, and a strong commitment to safety.
• Collaborate with dispatch teams, operations personnel, and customers to ensure timely service and positive outcomes.
• Demonstrate adaptability and sound judgment in a fast-paced environment with competing priorities.

Sales Associate / Customer Service Representative at Finish Line (2019-11 – 2020-06)

• Delivered exceptional customer service by assisting customers with product selection, purchases, and inquiries.
• Built strong customer relationships through effective communication and a solutions-focused approach.
• Processed transactions accurately while maintaining company standards and operational procedures.
• Assisted with merchandising, inventory management, store organization, and daily operations.
• Collaborated with team members to achieve sales objectives and create a positive customer experience.
• Adapted quickly to changing business demands during peak sales periods and promotional events.

Retail Associate at Various Retail Positions (2020-05)

Various Retail Positions While Attending College

• Developed strong customer service, communication, and relationship-building skills through direct customer engagement.
• Worked successfully in fast-paced, team-oriented environments requiring adaptability and accountability.
• Balanced work responsibilities while completing college coursework, demonstrating strong time management and commitment.
• Supported daily operations, sales activities, inventory management, and customer satisfaction initiatives.

Bachelor of Arts in Interdisciplinary Studies – Florida International University (2020-05)