Customer Service Agent - EgyptAir - VA, USA
(2023-04)
- Delivered exceptional customer service, managing ticketing and reservations for over 300 passengers daily.
- Coordinated with multiple departments to ensure smooth operations for boarding and baggage handling.
- Demonstrated proficiency in problem-solving and working under pressure in a fast-paced environment.
- Developed strong communication skills and customer relationship management.
Teacher Assistant - The Learning Village Montessori - VA, USA
(2022-03 - 2022-09)
- Helping children who need extra support to complete tasks.
- Supporting teachers in managing class behavior.
- Helping teachers to plan learning activities and complete records.
- Assisting students with assignments or difficult concepts.
- Maintaining communication with parents, staff, and faculty regarding the progress of the student.
Administrative Assistant and Interpreter - American Medical Center - Kabul, Afghanistan
(2016-01 - 2021-12)
- Streamlined administrative operations, managing data entry, correspondence, and appointment scheduling.
- Played a critical role as an interpreter, facilitating communication across diverse stakeholders.
- Coordinated and verified sensitive documents, ensuring accuracy and compliance with standards.
- Developed organizational and multitasking skills by managing office operations and finance tasks.
- Answer the calls from Afghan national applying for the SIV medical examination. Attend to all the inquiries and control of all SIV medical and requirements for their medical examination.
- Maintain daily collection datasheet and reporting to chief finance officer.
- Maintaining and updating customer database with current and past information Preparing invoicing of daily inbound customers.
- Verify all applicant's vital information prior to booking them appointment. this includes checking if the entire requirement needed is present such as: copy of passport as their main identification card, official letter from the consular section of US EMBASSY and all other documents necessary for the medical examination.
- Work along with the security department to ensure that all the document presented by all the documents presented by all scheduled applicants are all pre-screened and verified prior to their appointment.
- Manage calendar of schedule for all the confirmed SIV medical appointments.
- Assist panel physicians, lead nurse, managers and employees for the final counterchecking and quality assurance control of all SIV medical examinations final medical reports.
Program Assistant - Mercy corps (NGO) - Kabul, Afghanistan
(2015-07 - 2015-12)
- Hold full accountability for all office operations and monitor overall work.
- Assist office staff in maintaining clients' files and databases.
- Handling the payment collection and payment reports.
- Prepares monthly and quarterly reports.
- Maintain utmost discretion when dealing with sensitive topics.
- Manage travel and expense reports for department team members.
- Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers.
- Recorded, transcribed, and distributed minutes of meetings.
- Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management.
- Calculated hours and submitted payroll to ensure timely distribution of funds.
- Reviewing of PA, BOQ .TA.
- Reviewing of M and E matrix.
- Coordinating with the logistic departments, office, and field requirements.
- Updates filling systems.
