Information Technology Coordinator
04/2023 to Present
Brooklyn Urban Garden Charter School - Brooklyn, NY
- Managed user accounts and devices through google admin.
- Transitioned key IT functions from an MSP to an in-house team, lowering costs and step up control over key IT systems.
- Worked to create scalable computer based systems to progress success and efficacy for staff and students.
- Trained end users on how to use and maintain software and devices.
- Maintained and updated school endpoints.
- Presented budgetary suggestions to senior management, focusing on potential expense reductions and replacements for end of life devices and software.
- Oversaw technology deployment within the school.
- Set up VOIP phones and extensions using Grandstream.
- Applied rules to SonicWall firewalls to block unwanted traffic.
- Made an inventory of all technology within the school.
- Preformed regular security audits to ensure school was in compliance.
- Conducted phishing campaigns using CanIPhish to ensure staff are aware of social engineering.
- Managed and administered google workspace to centralize school users, security polices and chrome devices configurations.
- Oversaw the implementation and management of Google Cloud services for students and staff.
IT Service Desk Technician/Digital Skills Teacher
02/2020 to 4/2023
Brooklyn Urban Garden Charter School - Brooklyn, NY
- Answered and documented service tickets.
- Developed and managed a junior tech team.
- Taught technology enrichment classes.
- Identified and resolved layer two and three network issues with Juniper network devices.
- Troubleshooted with tech equipment such as mac books, chrome books, lenvo laptops, smart boards, Epson/Ricoh projectors and printers.
- Familiarized students with Google workspace and apple tools.
- Tracked student data with teacher ease and google sheets.
- Walked students through 3D modeling as well as printing using Tinkercad, MakerBot and Elegoo 3D printers.
- Provisioned laptops to students and staff for academic use.
- Conducted hardware repairs on endpoints.
- Assisted endusers with software installations and configurations to limit user downtime.
IT Support/Teaching Assistant,
02/2018 to 08/2021
SCO Family of Services - Queens, NY
- Troubleshoot with on premise endpoints.
- Instructed students on how to troubleshoot common computer issues.
- Educated students and staff on how to maintain and repair endpoints.
- Set up thin clients for use with on premise smart boards.
- Taught technology classes.
- Applied updates to endpoints.
- Provided technical support to staff and students.
- Deployed student facing Ed tech solutions.
- Provisioned student and staff technology.
