Medical Office Manager
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Versatile and Detail-Oriented Medical Office Professional with extensive expertise handling both high-volume revenue cycles and patient-facing clinic administration. Proficient in driving practice efficiency through accurate claims filing, insurance verifications, prior authorizations, and financial transactions. Exceptionally skilled across major healthcare IT platforms, including Epic and eClinicalWorks (eCW), backed by an 80 WPM typing speed and a deep grasp of ICD-10/CPT coding and HIPAA regulations.
A self-directed, resourceful leader who balances strong physician support with empathetic patient relations and proactive conflict resolution.
Medical Office Manager - Bayview Physicians Group - Chesapeake, VA
(2024-11)
Direct day-to-day practice operations with full accountability for team leadership, revenue cycle integrity, and provider support. Oversee comprehensive staff management—including personnel training, strategic scheduling, and overtime control—while actively participating in regional leadership meetings to cascade organizational goals down to the clinic floor. Serve as the administrative-clinical liaison, driving accuracy in claims processing, unposted payment corrections, and chart closures while actively supporting the clinical nursing team with foundational triage knowledge.
Medical Office Manager - Bayview Physicians Group - Virginia Beach, VA
(2023-11 - 2024-11)
Direct day-to-day practice operations with full accountability for team leadership, revenue cycle integrity, and provider support. Oversee comprehensive staff management—including personnel training, strategic scheduling, and overtime control—while actively participating in regional leadership meetings to cascade organizational goals down to the clinic floor. Serve as the administrative-clinical liaison, driving accuracy in claims processing, unposted payment corrections, and chart closures while actively supporting the clinical nursing team with foundational triage knowledge.
Pharmacy Operations Manager - Walgreens - Boots Alliance - Virginia Beach, VA
(2021-11 - 2023-11)
Serve as a dual-role leader combining high-level administrative oversight with hands-on clinical execution in a high-volume retail pharmacy. Direct all non-clinical workflow operations to maximize prescription throughput and elevate the patient experience, holding full accountability for the recruitment, weekly scheduling, and performance lifecycle of the pharmacy technician team. Maintain absolute operational compliance by auditing federal/state regulatory records, orchestrating inventory control, and serving as a frontline immunizer to expand clinic clinical capabilities.
Medical Scribe and Reception - Integrated Dermatology of Tidewater - Norfolk, VA
(2019-01 - 2021-03)
Serve as a versatile, cross-trained professional managing high-volume front-desk reception, clinical medical assisting, and precise medical scribing. Act as the primary point of contact for the practice by coordinating multi-channel communications (phone, email, fax) and executing seamless patient intake workflows. Balance clerical efficiency with clinical accuracy by managing complex electronic health records (EHR), filing billing claims, coordinating specialty referrals, and securing prior authorizations for advanced biologic medications while maintaining an empathetic, solution-oriented approach to patient care.
B.S. - Health Administration Sciences - Regent University
