Creative Marketing Communications
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Digital Media and Marketing-Communication professional with 10+ years of experience across diverse industries, including technical support, spa management, retail merchandising, start-up consulting, digital content creation, and community engagement. Possesses a strong foundation in IT, CRM software, and Adobe Creative Suite, leveraging these skills to drive customer engagement, optimize marketing strategies, and streamline operational efficiency. Proven ability to lead and train teams, enhance customer service, and create compelling visual content.
Seeking a challenging role in marketing, technology, media, or related fields where creativity, technical expertise, and leadership skills can contribute to organizational success.
Residential Treatment Program Coordinator (Internship)
(2025-01)
I have leveraged my sociology and marketing communications background to effectively oversee client care, foster strong community relationships, and develop targeted outreach strategies. I ensure a supportive environment that promotes healing while enhancing program visibility and engagement through clear, compassionate communication internally and externally.
Student Technical, Training, & Support Coordinator
(2022-01 - 2024-12)
Provided comprehensive technical support to online students, ensuring smooth learning experiences. Streamlined the student onboarding process and enforced data security protocols. Excelled in creating customer service best practices and facilitating team development through training. These experiences honed my technical support, customer service, training & development, and problem-solving skills.
Spa Coordinator, Scheduler, Assistant Manager
(2022-01)
Managed administrative tasks, fostered client relationships, and initiated strategies to improve customer engagement and satisfaction through membership sales. Analyzed client feedback to refine service offerings and boost sales, demonstrating his customer service, sales, and communication skills.
Lead Retail Salesman/ Visual Merchandiser
(2019-01 - 2020-12)
Showcased ability to boost revenue through strategic product placements and proactive sales techniques. Fostered a collaborative environment by helping team members achieve sales targets and initiated a customer feedback system to enhance service quality. This position further developed my visual merchandising, sales, and team leadership skills.
Masters - Integrated Marketing Communications - UNCW (2024-01 - 2025-12)
Bachelor - Sociology - UNC Chapel Hill (2015-01 - 2019-12)
