Fiber Optic Splicer - KGPCo - Raleigh, NC
(2024-08)
Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Ensured accurate documentation of splicing work, maintaining detailed records for future reference.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Tested fiber optic cables and documented results.
- Spliced, bonded, ground and terminated cables.
- Read blueprints and schematics to correctly place equipment.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
Field Service Technician - Prince Telecommunications - Raleigh, NC
(2020-08)
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed [Action] to identify and correct problems end to end and network-wide.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
Satellite Installation Technician - MasTec - Raleigh, North Carolina
(2017-05 - 2020-06)
- Gave customers accurate quotes on satellite repair and installation packages.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Upsold new products to existing and new customers, exceeding goals by 20%.
- Set up and programmed devices and educated customers on use.
- Configured internet connections, routers and wireless access for devices.
- Fed cables through access holes, attics and floor spaces.
- Kept detailed daily progress notes, noting reasons for issues and reporting to supervisors frequently.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
Cash Transit Armed Guard - Loomis Armored US - Morrisville, NC
(2016-09 - 2017-04)
- Prepared reports documenting investigation activities and results.
- Accompanied personnel on routine routes to deter criminal activity.
- Consistently applied transit system laws and verbally reprimanded or officially cited violators.
- Enforced traffic laws regarding transit system and reprimanded individuals violating traffic laws.
- Examined credentials of unauthorized persons attempting to enter secured areas.
- Maximized security of restricted areas by scanning incoming personnel and verifying credentials.
- Maintained vigilant presence across transit properties to quickly spot and manage issues such as access violations and unauthorized materials.
- Completed frequent patrols to verify security of access points and grounds.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Meat Department Manager - Kroger - Garner, NC
(2011-10 - 2016-07)
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Conducted inventories of stock and documented losses.
- Trained new employees on handling, safety and stocking procedures.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
