Malinda Reeves

Compassionate and dependable professional with over 10 years of experience in customer service, education support, healthcare coordination, and team leadership. Proven ability to de-escalate conflicts, troubleshoot issues, and maintain professionalism in fast-paced, high-pressure environments. Strong organizational, written, and verbal communication skills with a customer-focused approach that emphasizes empathy, patience, and problem resolution.

Tech-savvy and adaptable, with experience using Microsoft Office, scheduling systems, and electronic records. Dedicated to providing exceptional service while building positive relationships with diverse individuals and teams.

Patient Care - Independence Care of Arkansas - Camden, Arkansas

(2025-08 - 2026-02)

• Coordinate patient appointments, referrals, and follow-ups to ensure timely and efficient care delivery.
• Serve as the primary point of contact for patients, evaluating concerns, troubleshooting issues, and providing follow-up to ensure resolution.
• Maintain accurate records and documentation using electronic health systems and Microsoft Office tools.
• Communicate effectively with providers, insurance representatives, and patients to resolve concerns and support continuity of care.
• Demonstrate strong multitasking, organization, and self-management skills in a fast-paced healthcare environment while maintaining HIPAA compliance.
• Provide empathetic, patient-centered service while building trust and positive relationships with patients and team members.

Special Education Paraprofessional - Smackover Norphlet School District - Smackover, AR

(2022-08 - 2023-05)

• Delivered 1:1 and group support for students with autism, EBD, and other disabilities, ensuring safety and emotional well-being.
• Applied de-escalation, conflict resolution, and problem-solving techniques aligned with IEPs and behavioral plans.
• Supported classroom instruction and therapies while managing multiple responsibilities in a dynamic environment.
• Communicated consistently with teachers, therapists, and families to promote student progress and collaboration.
• Utilized assistive technology, documentation systems, and basic computer applications effectively.

Shift Manager - Burger King - El Dorado, AR

(2021-03 - 2021-11)

• Trained, supervised, and motivated team members in a fast-paced customer service environment.
• Resolved customer complaints through active listening, negotiation, and problem-solving to improve satisfaction.
• Managed schedules, cash handling, and daily operations while maintaining quality and safety standards.
• Demonstrated reliability, punctuality, strong communication, and leadership under pressure.
• Fostered teamwork and positive working relationships to support operational success.