Mallory Kurtz

Hospitality professional with 15+ years of experience in fine dining, upscale restaurants, and high-volume service environments. Proven ability to drive strong sales through menu knowledge, suggestive selling, and personalized recommendations while delivering polished, attentive service. Experienced with VIP clientele, wine and menu guidance, guest recovery, and fast-paced dining room execution.

Known for anticipating guest needs, building repeat business, and remaining composed and efficient during high-volume service.

Bartender at THE DINER (2025-03 – Present)

• Deliver high-volume bar and table service while maintaining accuracy, efficiency, and attentive hospitality.
• Drive strong sales through menu knowledge, suggestive selling, and personalized food and beverage recommendations.
• Anticipate guest needs and build rapport that encourages repeat business.
• Coordinate with servers, bartenders, culinary staff, and management to maintain smooth service during peak periods.
• Resolve guest concerns professionally while protecting the overall dining experience.

Maitre D' / Floor Manager at KOSHO BY TABU (2025-02 – Present)

Part-Time

• Deliver personalized hospitality in an upscale dining environment while supporting seamless front-of-house service.
• Manage reservations, seating, guest flow, and special requests to create a polished guest experience.
• Maintain detailed awareness of table pacing and dining room needs throughout service.
• Support service staff during high-volume periods and assist with guest needs as they arise.
• Handle guest concerns and service recovery with professionalism, discretion, and urgency.

Brand Ambassador / Operations Manager at BURGER AND GRAIN (2023-06 – 2024-07)

• Provided high-touch hospitality while supporting daily service in a fast-paced restaurant environment.
• Built guest relationships through personalized service, events, promotions, and community engagement.
• Supported front-of-house teams in maintaining efficient service flow and elevated hospitality standards.
• Handled guest recovery with professionalism while protecting satisfaction and repeat business.

Guest Relations Manager at M STREET (2022-01 – 2023-06)

• Delivered elevated hospitality in a high-volume, upscale restaurant environment.
• Built relationships with regulars, VIPs, and special-occasion guests while anticipating individual needs.
• Coordinated reservations, special requests, table flow, and dining room communication.
• Partnered with servers, bartenders, culinary teams, and management to maintain smooth service.

Server at 2145 (2019-10 – 2022-01)

• Delivered polished, attentive service in a fast-paced fine-dining environment.
• Guided guests through food, wine, and beverage selections using strong menu knowledge and personalized recommendations.
• Drove strong sales through suggestive selling, thoughtful pairings, and an ability to anticipate guest preferences.
• Managed multiple tables efficiently while maintaining proper pacing, accuracy, and attention to detail.
• Coordinated closely with the kitchen, bar, and support staff to ensure seamless service throughout the dining experience.
• Built relationships with regulars and special-occasion guests while providing professional, personalized hospitality.

Maitre D' at NOBU (2017-02 – 2019-09)

• Delivered elevated, personalized hospitality in a luxury fine-dining environment.
• Built relationships with VIPs, regulars, and special-occasion guests while anticipating individual preferences and needs.
• Maintained extensive knowledge of restaurant standards, menus, and service expectations.
• Managed reservations, seating, table assignments, and guest flow to support seamless dining experiences.
• Coordinated closely with servers, management, and culinary teams to maintain proper pacing and service standards.

Biblical & Leadership Studies – Hillsong International Leadership College / Hillsong Bible College