Mamie M.

To strengthen customer service, team leadership, and operational experiences in an active hospitality setting. Seeking to contribute my skills in guest relations, and team collaboration to deliver an exceptional experience for guest.

Barback - Top Golf - Jacksonville, FL

(2024-08 - 2025-10)

• Consistently hit alcohol upsell goal of 20 customers per day.
• Educated Customers on promotions and new menu items.
• Studied and memorized over 75 popular cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guest.
• Coordinated with team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict.

Guest Services/ Host - Top Golf - Jacksonville, FL

(2023-07 - 2025-07)

• Supported team members during high-volume periods with fostering a collaborative environment.
• Coordinated 50-200 reservations per shift using Book Now software, phone call and text systems.
• Coordinate with waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service.
• Swiftly and gently addressed and customer complaints or concerns, escalating it to management when necessary.

Desk Receptionist - LM Accounting and Payroll - Jacksonville, FL

(2022-11 - 2023-01)

• Direct client inquires, resolve conflicts, and confirm appointments with external offices.
• Provided administrative and clerical support via EMR systems and Microsoft Excel.
• Maintained an organized, clean professional workspace and waiting area.

Brand Ambassador - Forever 21 - Jacksonville, FL

(2021-05 - 2021-12)

• Utilized unique sales tactics to demonstrate the benefit of purchasing store credit card to meet target sales goals and improve customer loyalty.
• Greeted 30-50 customers daily while assessing their needs and providing product recommendations.
• Trained and mentored over 5 sales associates on sales techniques and customer service.

High School Diploma - Mandarin High School (2022-05)