Barback - Top Golf - Jacksonville, FL
(2024-08 - 2025-10)
- Consistently hit alcohol upsell goal of 20 customers per day.
- Educated Customers on promotions and new menu items.
- Studied and memorized over 75 popular cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guest.
- Coordinated with team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict.
Guest Services/ Host - Top Golf - Jacksonville, FL
(2023-07 - 2025-07)
- Supported team members during high-volume periods with fostering a collaborative environment.
- Coordinated 50-200 reservations per shift using Book Now software, phone call and text systems.
- Coordinate with waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service.
- Swiftly and gently addressed and customer complaints or concerns, escalating it to management when necessary.
Desk Receptionist - LM Accounting and Payroll - Jacksonville, FL
(2022-11 - 2023-01)
- Direct client inquires, resolve conflicts, and confirm appointments with external offices.
- Provided administrative and clerical support via EMR systems and Microsoft Excel.
- Maintained an organized, clean professional workspace and waiting area.
Brand Ambassador - Forever 21 - Jacksonville, FL
(2021-05 - 2021-12)
- Utilized unique sales tactics to demonstrate the benefit of purchasing store credit card to meet target sales goals and improve customer loyalty.
- Greeted 30-50 customers daily while assessing their needs and providing product recommendations.
- Trained and mentored over 5 sales associates on sales techniques and customer service.
