System Administrator - Tata Consultancy Services
(2016-02)
- Built all Policies and Packages for JAMF implementation
- Created Configuration Profiles such as FileVault Encryption, Restart notification to end users on Mac
- Created Migration Plan from to migrate from Monterey (MacOS 12), Ventura (MacOS 13) and Sonoma (MacOS 14) to Sequoia (MacOS 15)
- Now working on migrating the Macs to the latest Tahoe (MacOS 26) along with disabling the Apple Intelligence Components via Configuration Profile
- Streamlined the Migration MacOS Upgrade Process for Standard Users by Leveraging JAMF Self Services
- Provided Engineering support to over 1000 MAC endpoints
- Created over 200 policies that provide security and structure to MAC enterprise environment
- Created over 200 software packages to be used in the Self-Service portal that leverages JAMF Pro
- Created JAMF Deployment Framework document with all apps that need to be deployed into the enterprise
- Working with Users for fixing issues in MACs and iPads via JAMF as Tier 3 support
- Providing white glove support to the Executives who uses Macs
- Provisioning new hire Macs via Automatic Device Enrollment (ADE)
- Setting up Windows Laptop builds
- Migrating Apps from SCCM to Intune
- Created packages in Intune
- Provided PowerShell scripting KT to both the offshore and onsite colleagues
- Working with Users in person to resolve any hardware, software, and patch issues
- Coordinating with desktop technicians to solve software installation issues
Senior System Engineer - Tech Mahindra
(2013-07 - 2016-02)
As a SLR (Service Line Responsible), need to monitor, track and assign applications to the team members. Guiding the team with technical assistance and there by meeting the quality and SLA
- Performing Quality checks and adhering to the standards and delivering the applications within the SLA
- Application Deployment and Package Deployment using LANDESK [for Integrating Win 7 OS applications] and SCCM 2012 [for Integrating Win 8 OS applications]
- Analyzing Microsoft security patches and rating the severity of patches according the infrastructure
- Releasing patches to pre-production collection for testing, presetting vulnerability and importance of patch release to the regional IT peoples
- Deploying the successful patches to production machines after the approval of the acceptance group
- Troubleshooting and fixing up the patch related issues
- Distributing software based on the client's requirements
- Troubleshooting the issues associated with Software distribution and Patch management to maintain the penetration percentage as per the SLA
- Monitoring the logs for success and failure of advertisement and resolving the issues
- Coordinating with desktop technicians to solve software installation issues
- Producing reports from the DB based on the criteria from clients
Senior Specialist - HCL Technologies
(2011-06 - 2013-06)
- Understanding the requirements and analysis
- Testing the given source in the mentioned OS and revert back to the client in case of any queries
- Work closely with team members to understand the technical requirements to derive the data requirements
- Attending weekly status meetings to provide inputs on the progress of testing phase
- Perform quality assurance of applications
- Understand the requirements of the application and the customization to be done
- Meeting the SLAs and providing an error free package
Senior Infrastructure Engineer - Mphasis
(2010-07 - 2011-06)
- Working in an Application Packaging role for standardized and 'locked down' environments
- Creation and Implementation of Patches (.MSP) within an application package
- Customize Windows application packages as needed leveraging vendor provided application files to meet business requirements
Escalation Lead - Cybernet Slash Support
(2006-04 - 2009-04)
- Working in an Application Packaging role for standardized and 'locked down' environments
- Created sample projects for basic MSI as well as Installscript projects and Universal Platform on multiplatform
- Perform Silent installation in windows
- Work through Escalation Engineers and administration to resolve problems
- Discussing with Team members and involved in internal meeting about the InstallShield product features
