Guidewire ClaimCenter Business Analyst at Berkshire Hathaway (2024-09 – Present)
Berkshire Hathaway Inc. is an American multinational conglomerate holding company headquartered in Omaha, Nebraska, United States. Worked on Guidewire ClaimCenter implementation supporting homeowners insurance. Gathered business requirements, prepared SRS, use cases, and wireframes.
Managed
Agile backlog and defects in Rally. Handled SOAP APIs, XML integrations with external vendors. Performed UAT coordination and test validation. Created BPMN workflows for claims processing. Supported production issue triage. Ensured smooth SDLC execution with strong stakeholder communication and requirement clarity across teams.
- Worked on Guidewire ClaimCenter implementation and configuration for homeowners insurance, gathering business requirements, preparing SRS and use cases, managing Agile SDLC, Rally backlog, SOAP APIs XML integrations, UAT, BPMN workflows, production triage, wireframes.
- Gathered business requirements from stakeholders, documented BRD FRD SRS and use cases, supported Guidewire ClaimCenter configuration, managed Agile Scrum backlog in Rally, handled SOAP APIs XML integrations, coordinated UAT, BPMN workflows, production support.
- Created wireframes and UX designs for ClaimCenter screens, prepared SRS and use cases, managed Rally defects, supported SOAP APIs XML integrations, executed UAT validation, built BPMN workflows, handled production triage, Agile SDLC.
- Performed business process analysis and workflow modeling using UML BPMN, documented SRS use cases, supported ClaimCenter configuration, managed Agile backlog in Rally, validated SOAP APIs XML integrations, executed UAT, handled production support.
- Worked on system integration with external vendors using SOAP APIs XML web services, documented requirements SRS use cases, supported Agile SDLC, managed Rally backlog, coordinated UAT, created BPMN workflows, handled production triage.
- Coordinated UAT sessions, prepared test cases, validated results, maintained traceability matrix, documented SRS use cases, supported ClaimCenter configuration, managed Rally defects, validated SOAP APIs XML integrations, handled production issues, BPMN workflows.
- Supported production issue triage, resolved defects using Rally, validated integrations via SOAP APIs XML, updated SRS use cases, ensured Agile SDLC flow, maintained BPMN workflows, created wireframes, handled stakeholder requirements documentation.
- Prepared SRS, BRD, FRD and use cases, supported Guidewire ClaimCenter implementation, managed Agile backlog in Rally, handled SOAP APIs XML integrations, coordinated UAT validation, created BPMN workflows, handled production support, wireframes.
- Executed workflow analysis, GAP analysis and process improvement using BPMN UML, documented SRS use cases, supported ClaimCenter configuration, managed Agile Scrum backlog in Rally, validated SOAP APIs XML integrations, coordinated UAT, production triage.
- Managed end to end SDLC lifecycle using Agile Scrum, documented SRS use cases, supported ClaimCenter implementation, handled SOAP APIs XML integrations, coordinated UAT validation, created BPMN workflows, handled production support, wireframes.
Business Analyst – Guidewire ClaimCenter at Farmers Insurance Group (2022-07 – 2024-08)
Farmers Insurance Group (informally Farmers) is an American insurer group of vehicles, homes and small businesses and also provides other insurance and financial services products Handled migration of legacy P&C insurance data covering policy administration and claims lifecycle into modern platforms. Worked on Guidewire ClaimCenter migration for P&C homeowners insurance platform. Documented business requirements, SRS, and use cases.
Managed
Agile sprints and Rally backlog. Supported XML, SOAP API integrations during data migration. Prepared workflow diagrams using UML/BPMN. Conducted UAT sessions and validated test cases. Handled production issue triage post-migration. Created wireframes for UI changes and ensured smooth SDLC execution with business alignment.
- Worked on Guidewire ClaimCenter migration for homeowners insurance, gathered business requirements, documented SRS use cases, managed Agile backlog in Rally, handled SOAP APIs XML integrations, coordinated UAT validation, created BPMN workflows, production triage.
- Supported data migration from legacy systems to ClaimCenter, documented BRD FRD SRS use cases, managed Agile SDLC, handled SOAP APIs XML integrations, coordinated UAT, created BPMN workflows, resolved production issues, created wireframes.
- Performed business process mapping and workflow analysis using UML BPMN, documented SRS use cases, supported ClaimCenter configuration, managed Rally backlog, validated SOAP APIs XML integrations, coordinated UAT, handled production triage, wireframes.
- Managed Agile Scrum backlog and user stories in Rally, documented SRS use cases, supported ClaimCenter migration, handled SOAP APIs XML integrations, coordinated UAT validation, created BPMN workflows, resolved production issues, wireframes.
- Gathered stakeholder requirements for migration, documented BRD FRD SRS use cases, supported ClaimCenter configuration, managed Agile backlog in Rally, handled SOAP APIs XML integrations, coordinated UAT, created BPMN workflows, production support.
- Coordinated UAT sessions, executed test planning, regression testing, validated migration data, documented SRS use cases, supported ClaimCenter implementation, managed Rally defects, validated SOAP APIs XML integrations, handled production triage.
- Supported system integration during migration using SOAP APIs XML, documented SRS use cases, managed Agile backlog in Rally, coordinated UAT validation, created BPMN workflows, resolved production issues, created wireframes for UI changes.
- Created wireframes for migrated ClaimCenter screens, documented SRS use cases, supported Agile SDLC, managed Rally backlog, validated SOAP APIs XML integrations, coordinated UAT, created BPMN workflows, handled production support.
- Maintained traceability matrix linking requirements, SRS use cases, test cases, supported ClaimCenter migration, managed Agile backlog in Rally, validated SOAP APIs XML integrations, coordinated UAT, created BPMN workflows, handled production triage.
- Executed end to end SDLC lifecycle for migration, documented SRS use cases, supported ClaimCenter configuration, managed Rally backlog, handled SOAP APIs XML integrations, coordinated UAT validation, created BPMN workflows, production support.
Insurance Business Analyst – Claims Systems at Merchants Insurance Group (2020-04 – 2022-06)
Merchants Insurance Group is a regional property and casualty insurance company headquartered in Buffalo, New York. Worked on Guidewire ClaimCenter enhancements with focus on claims data visualization for homeowners insurance. Gathered requirements, created SRS, use cases, and wireframes.
Managed
Agile backlog in Rally. Designed workflows using BPMN. Supported SOAP APIs and XML integrations for reporting systems. Coordinated UAT and test validation. Assisted production support and issue triage. Ensured SDLC delivery with clear requirements and effective stakeholder communication.
