Go High Level & AI Automation Specialist
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AI Automation | GoHighLevel Expert | Technical Support
Results-driven Technical Virtual Assistant with 5+ years of IT Service Desk experience and expertise in building AI-powered automations using GoHighLevel, Make.com, and Zapier. I design high-converting sales funnels with consistent follow-up systems that turn leads into customers and help businesses grow faster.
Self-Employed • Remote
Built automation workflows using GoHighLevel, Make.com, and Zapier to eliminate repetitive business tasks.
Created scalable workflows and AI-powered agents for automated responses and data analysis.
Developed CRM automations for lead capture, qualification, and follow-up sequences.
Provided training and documentation for clients on automation tools and best practices.
IT Service Desk L1 → SME → L2
Atos, Wipro Philippines & Actionlabs • Quezon City & Remote
Progressed from L1 Support to SME to L2, demonstrating consistent growth and technical mastery over 6+ years.
Provided advanced L2 technical support at Atos (2023-Present), troubleshooting complex hardware, software, and network issues.
Mentored and coached L1 technicians, improving team resolution rates and maintaining high SLA compliance.
Managed user access, mailbox configuration, application deployment, and on-boarding/off-boarding processes.
Acted as Subject Matter Expert at Wipro (2022-2023), delivering team training and consulting on process improvements.
Delivered first-line technical support via calls, emails, and chats, troubleshooting MS Office 365, VPN, and Cisco tools.
Managed ticketing system (ServiceNow) and handled technical issues including smartcard authentication and remote access.
Graduate of Bachelor of Arts in Political Science in University of Caloocan City
