Cashier at Tim Hortons (2024-10 – 2025-09)
- Greeted customers and processed orders efficiently using POS system
- Prepared coffee, baked goods, and other menu items according to company standards
- Maintained cleanliness of dining and counter areas
- Ensured accuracy in cash handling and daily balancing of register
- Provided quick and friendly service during busy hours
Customer Service Representative at Rogers Communications (2023-03 – 2024-09)
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered constant flow of customer calls with minimal wait times. Collaborated with cross-functional teams to develop training modules, boosting team knowledge and performance
Fulfillment Associate at Walmart (2021-11 – 2023-02)
- Efficiently scanned products, ensuring accurate inventory management
- Adhered to safety protocols, enhancing team security
- Worked with colleagues to improve production quality and workflow
- Picked and processed orders swiftly, meeting demand
- Reviewed orders, located items, and initiated timely processing
Warehouse Associate at Amazon (2020-03 – 2021-11)
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Performed inventory control, such as counting and stocking merchandise
