Manpreet Kaur

Operations professional with 6+ years of experience across legal, real estate and healthcare settings, progressing from entry-level front desk and administrative roles into coordinator-level positions leading office launches, safety programs, and vendor management. Skilled at managing sensitive, detail-heavy work including HIPAA compliance, contracts, case files, and billing while building trust with clients, patients, and colleagues. Thrives in fast-paced, high-touch environments where accuracy, reliability, and follow-through matter most.

Member Services Specialist / Office Coordinator - Brightline Pediatrics & Family Mental Health - New Hyde Park, NY

(2026-03)

• Led launch operations for new clinic locations, coordinating build-out, IT setup, safety compliance, and staff onboarding from pre-opening through go-live
• Developed the clinic's safety program, including emergency response protocols (medical, security, severe weather) and facilitated on-site safety meetings with building leadership
• Oversaw budget tracking for supplies, vendor contracts, and testing inventory to support efficient office operations at scale
• Designed front-desk onboarding systems and training materials that supported smooth staff transitions and coverage
• Managed relationships with 5+ external vendors (records storage, cleaning, building maintenance, IT), coordinating service delivery and resolving escalations
• Served as first point of contact for member and patient services, handling escalations, compliance-related reporting, and coordination with care providers
• Supported leadership transitions by documenting processes and responsibilities to preserve continuity of operations

Front Desk Staff - VIP Medical Group Vein & Pain Treatment - Manhattan, NY

(2025-07 - 2026-02)

• Served as primary point of contact for patients across multiple high-volume treatment clinics, managing check-in/out and appointment scheduling
• Verified patient information, insurance eligibility, and documentation to ensure full HIPAA compliance
• Coordinated with providers and clinical staff to maintain smooth daily clinic operations
• Maintained accurate patient records within EMR systems while delivering consistent, patient-focused service

Front Office Coordinator - ERA Real Estate/ ERA Top Service Realty - New York, NY

(2021-06 - 2026-01)

• Served as primary client contact throughout the buying and selling process, delivering high-touch customer service across real estate transactions
• Created property listings, including compelling descriptions and professional photography, to support marketing efforts
• Conducted market research to advise clients on property values and pricing trends
• Coordinated property showings and open houses, managing scheduling and logistics
• Assisted in preparing contracts and transaction documentation, ensuring accuracy and compliance
• Built and maintained relationships with industry professionals to support business development
• Implemented client follow-up strategies that strengthened satisfaction and long-term retention
• Managed CRM data entry and maintained accurate client and property records
• Organized and maintained filing systems for contracts, listings, and transaction documents
• Answered phones, managed calendars, and scheduled appointments for agents and clients
• Coordinated office supply ordering and vendor communication to support daily operations
• Processed paperwork and invoices, ensuring timely completion and accurate recordkeeping

Medical Receptionist - NY Medical Diagnostic Imaging - New York, NY

(2019-10 - 2020-03)

• Managed front-desk operations for a diagnostic imaging facility (specialized in Physical Therapy/Chiropractic, Neurology, Cardiology & Rehabilitation), including patient check-in, appointment scheduling, and phone-based inquiries
• Maintained accurate patient records and supported insurance verification processes
• Coordinated with medical staff to ensure efficient patient flow throughout the facility
• Handled billing inquiries while maintaining a well-organized, welcoming reception environment

Legal Secretary - Gehi & Associates Law Firm - New York, NY

(2018-01 - 2019-08)

• Served as first point of contact for clients, managing front-desk operations and appointment scheduling in a dual administrative/client-facing role
• Supported attorneys with administrative tasks, including legal document preparation and case file management
• Maintained strong organizational systems across active caseloads, ensuring timely access to documentation
• Utilized bilingual skills (Hindi/Punjabi) to support client communication

Associate of Arts and Sciences (AAS) - Business Administration and Management - Queensborough Community College of The City University of New York (CUNY) (2021-08)

High School Diploma - Jamaica Gateway To The Sciences (2015-06)