Mansi Jeur

IAM professional with 6 years of hands-on experience supporting enterprise identity operations in a high-volume, SLA-driven environment. Proven expertise in user provisioning and deprovisioning, access incident management, RBAC enforcement, and compliance-aligned access reviews. Experienced in collaborating with IT, security, and business teams to deliver accurate, timely, and audit-ready identity services.

Assistant System Engineer → System Engineer → IT Analyst (IAM) - Tata Consultancy Services (TCS) - India (Client: PostNord, Sweden)

(2019-06 - 2025-07)

Promoted twice over 6 years. Provided day-to-day IAM operations support in a high-volume, SLA-driven environment.

• Provided day-to-day IAM operations support including user provisioning, access modifications, and deprovisioning for 1,000+ users across enterprise systems, consistently maintaining 95%+ SLA compliance on 25–40 daily service requests.
• Managed and resolved access-related incidents and service requests through JIRA ticketing system, prioritizing by severity to ensure timely resolution and prevent SLA breaches or stakeholder escalations.
• Performed access reviews and audits to ensure compliance with security policies, validating that user access aligned with role definitions and least privilege principles across all managed systems.
• Supported audit engagements in a compliance-focused environment by maintaining accurate access documentation, participating in User Access Reviews (UARs), and providing timely access records to internal and external auditors.
• Executed end-to-end Joiner-Mover-Leaver (JML) lifecycle management, ensuring accounts were created following naming conventions and security protocols, and access was promptly revoked upon termination or role changes.
• Enforced RBAC and least privilege controls by validating all access requests against security policies and role definitions, reducing unauthorized access risk across business-critical applications.
• Acted as team lead for a 4-person distributed team across Pune and Chennai — conducting peer reviews on access requests, running daily stand-ups, mentoring team members, and driving consistent SLA performance.
• Collaborated with security, IT, and business stakeholders to manage emergency access revocations for compromised accounts, establishing a structured JIRA-based escalation process between security and IAM teams.
• Identified and implemented a process improvement by replacing email-based onboarding and offboarding requests with a structured JIRA service request workflow — eliminating missed requests and improving traceability across 1,000+ user transactions.
• Administered Azure AD (Entra ID) and Active Directory environments: managed security group memberships, role-based permissions, and user access entitlements across connected enterprise applications.
• Queried backend identity databases to validate account status, diagnose provisioning failures, and confirm directory consistency — supporting both operational accuracy and audit trail integrity.

Bachelor of Engineering (B.E.) - Computer Science & Engineering - Shivaji University (2019-05)