Mansi Patel

Performed systematic quality inspections across 50+ deli product batches daily, verifying compliance with FDA food safety standards, HACCP protocols, and internal freshness/temperature specifications; reduced product rejection rate through early defect identification. Monitored and documented temperature control logs and sanitation checkpoints across 10+ equipment stations per shift, ensuring adherence to cold-chain and food-handling regulations and supporting 100% pass rate during health department audits. Conducted root-cause analysis on 15+ quality deviations (product consistency, packaging integrity, labeling accuracy), collaborating with kitchen and management staff to implement corrective actions and reduce recurring non-conformance's.

Quality Assurance Inspector - Publix - Lakeland, FL

(2024-11 - 2026-09)

• Performed systematic quality inspections across 50+ deli product batches daily, verifying compliance with FDA food safety standards, HACCP protocols, and internal freshness/temperature specifications; reduced product rejection rate through early defect identification.
• Monitored and documented temperature control logs and sanitation checkpoints across 10+ equipment stations per shift, ensuring adherence to cold-chain and food-handling regulations and supporting 100% pass rate during health department audits.
• Conducted root-cause analysis on 15+ quality deviations (product consistency, packaging integrity, labeling accuracy), collaborating with kitchen and management staff to implement corrective actions and reduce recurring non-conformance's.

Quality Assurance Analyst Intern - Tatasky Limited (aka Tata Play) - Mumbai, India

(2016-07 - 2019-05)

• Analyzed recurring customer complaint patterns using Excel and Tableau, then proposed a first-call resolution approach to the team that reduced repeat contacts by 20%, cutting resolution time by 20–25%, and achieving an 80% first-contact resolution rate across 20–40 daily customer inquiries via Siebel CRM.
• Managed end-to-end sales of DTH subscription plans and add-on packages, achieving 110% of monthly sales targets across a customer base of 165+ clients per month.
• Built and maintained relationships with 15–20 retail dealers and distributors across the assigned territory, contributing to a 20% increase in regional sales volume.
• Logged and updated customer accounts, orders, and service requests in Siebel CRM, maintaining 99%+ data accuracy across 100+ records monthly.

Bachelor of Technology - Information Technology - Chhatrapati Shivaji Maharaj University (2019-08 - 2023-07)