City Director at Cherokee Federal (2023-05 – 2025-10)
Directed multi-site ORR-funded refugee support programs across Texas, leading 140+ multidisciplinary staff to deliver comprehensive, accountable, and technically sound stabilization services to more than 4,000 displaced individuals.
- Oversaw mission-level program implementation, ensuring compliance with donor regulations, safeguarding standards, and internal guidelines while maintaining structured coordination between field teams and central leadership.
- Implemented structured monitoring and evaluation systems to strengthen data accuracy, improve program quality, and enhance accountability across multidisciplinary teams delivering refugee support services.
- Led 20+ economic recovery and integration initiatives serving 2,000+ resettled individuals, aligning interventions with identified needs and strengthening strategic program coherence across service sectors.
- Managed $6M+ annual budgets and built 30+ strategic partnerships with government agencies, NGOs, and community stakeholders to expand service coverage, reinforce internal controls, and support long-term sustainability.
Human Services Manager at Cherokee Federal (2023-05 – 2025-10)
Oversaw TXOR refugee services supporting 2,000+ individuals and 300+ active cases across multiple Texas locations within a structured compliance and donor-accountable framework.
- Supervised case management teams using ClientTrack and RMS to ensure regulatory compliance, accurate reporting, and consistent service delivery across geographically dispersed operational sites.
- Coordinated resettlement services for 500+ refugees, including housing, benefits enrollment, referrals, and case audits, improving service efficiency by 25 percent while strengthening cross-agency coordination.
Program Manager - Refugee Resettlement at Refugee Services of Texas (2022-04 – 2023-05)
Led refugee resettlement, RCA, and Afghan Placement Assistance programs supporting 70+ families monthly within a coordinated, multi-stakeholder humanitarian response framework.
- Directed employment and integration services with 30+ employer partners, achieving a 95 percent placement rate while strengthening program strategy and reducing service timelines by 37 percent through structured workforce planning.
- Conducted needs assessments and trauma-informed service planning to identify protection risks and ensure comprehensive, context-appropriate interventions for vulnerable families.
- Strengthened case management and reporting systems to enhance compliance, improve KPI visibility, and ensure readiness for donor monitoring, audits, and external review processes.
- Delivered structured employment workshops and supervised staff through coaching and performance feedback, increasing job readiness outcomes by 40 percent and strengthening team capacity.
Program Director - Education for Displaced Populations at E-Education Afghanistan (2021-03 – 2022-02)
Directed a nationwide education initiative serving 5,000 displaced and conflict-affected learners across multiple provinces in Afghanistan.
- Oversaw curriculum delivery, monitoring, and quality assurance processes to ensure technically sound, inclusive, and context-appropriate education services across diverse regional sites.
- Supervised 20 educators, conducted needs assessments, and strengthened coordination between field teams and central management to enhance consistency, accountability, and measurable program outcomes.
- Managed program budgets and performance reporting systems, improving operational efficiency by 20 percent and increasing learner engagement and completion outcomes by 30 percent.
- Engaged government representatives, NGOs, and facilitated an assembly of 100+ community leaders to collaboratively plan and implement programs, ensuring strong local ownership and effective delivery.
Project Manager at Etisalat Telecommunication (2017-07 – 2021-03)
Led infrastructure initiatives across four regions, managing planning, budgets, regulatory compliance, and coordination with government and community stakeholders.
- Directed 9+ regional projects in underserved and conflict-affected areas, ensuring responsible implementation, regulatory compliance, and strong engagement with local authorities, partners, and stakeholders.
- Led security planning for project teams in rural areas, supported public awareness efforts to facilitate implementation, and coordinated crisis response actions to maintain safe and continuous operations.
- Improved network reliability from 67% to 92% through structured oversight, cross-functional coordination, and strengthened monitoring systems in high-risk environments.
Associate Project Manager at Etisalat Telecommunication (2017-07 – 2021-03)
Supported regional telecommunications initiatives through documentation, scheduling, and regulatory coordination.
- Supported 5+ regional projects by managing documentation, schedules, and reporting; assisting with permits and regulatory inspections; ensuring compliance standards; and engaging community leaders to align implementation with local and stakeholder expectations.
Project Administrator at Hope for Education & Leadership in Afghanistan (HELA) (2016-02 – 2017-05)
Supported youth development and humanitarian initiatives serving immigrant and displaced students.
- Coordinated 15+ workshops and conferences serving 200+ refugee and immigrant students and families, led compliance reporting and safeguarding standards, managed donor-aligned documentation, and maintained 98 percent adherence to approved budgets, timelines, and accountability requirements.
