Manuel Marquez

Dependable and personable professional with a strong background in customer service, retail sales, and airport security/cargo operations. Proven ability to work independently, meet performance metrics, and build rapport with the public. Currently pursuing a degree in Criminal Justice while balancing hands-on experience across aviation logistics, telecommunications sales, and direct-to-consumer sales.

Porter / Security / Cargo Agent - Calop Aeroground Services - Los Angeles, CA

(2019-01)

• Perform ground security and baggage/cargo handling operations within active airport terminals and warehouses.
• Navigate complex airport facilities and coordinate with multiple teams to ensure timely, secure movement of cargo and baggage.
• Maintain strict compliance with airport security protocols and safety regulations.

Retail Sales Associate - Metro by T-Mobile - Los Angeles, CA

(2016-09)

• Sell mobile phones, accessories, and service plans to customers, tailoring recommendations to individual needs.
• Proactively inform customers of current promotions and plan upgrades to drive sales and retention.
• Deliver consistent, high-quality customer service in a fast-paced retail environment.

Solar Advisor - Sunrun - Downey, CA

(2016-06 - 2017-12)

• Educated homeowners on the benefits and financial advantages of switching to solar energy.
• Conducted 5+ hours of door-to-door outreach daily to qualify prospective homeowners, working independently to meet company performance metrics.
• Built trust quickly with prospects through clear communication and strong product knowledge.

Sales Associate - Party City - Sepulveda, CA

(2015-09 - 2016-06)

• Assisted customers with costume selection and general sales inquiries.
• Maintained a clean, organized stockroom and sales floor, including regular restocking and store recovery.
• Supported day-to-day store operations to ensure a positive shopping experience.

B.A. - Criminal Justice - California State University, Dominguez Hills (2015-01 - 2020-12)