Intern at Highland Hospital (2017-04 – 2019-02)
- Shadowed different departments including participating in daily rounds with attending physicians and senior residents to discuss patient care plans.
- Participate in case discussions and educational meetings to enhance clinical knowledge and critical thinking.
- Observe and report on patient progress, assist patients in minimal duties
- CPR training
Broker/Insurance Specialist at Fiesta Auto Insurance (2019-04 – 2022-08)
- Obtained CA Department Of Insurance Personal Lines Broker License
- Obtained DMV registration license and CTEC license
- Conduct detailed consultations with clients to understand their auto insurance needs, including coverage requirements, budget constraints, and driving habits via phone or in person
- Explained various auto insurance policies and coverage options, including liability, comprehensive, collision, uninsured motorist coverage, and more.
- Obtain and compare quotes from multiple insurance carriers to offer clients the best possible coverage options. Present clients with quotes, breaking down the details of coverage, deductibles, and premiums in a clear and understandable manner.
- Assist clients with completing insurance applications and ensure all required information is submitted to the insurance provider. Facilitate the issuance of new insurance policies and provide clients with their policy documents and proof of insurance.
- Answered high volume calls; addressed questions or concerns from clients about their policies, coverage details, billing issues, or claims. Resolve issues related to insurance policies or claims, acting as a liaison between the client and the insurance company.
Patient Concierge at California Center For Dermatologic Surgery (2022-08 – 2022-12)
- Welcome patients as they arrive at the clinic, check patients in for their appointments, verify their information, and confirm insurance details.
- Schedule and reschedule patient appointments, ensuring optimal use of the dermatologists' time and accommodating patient preferences.
- Answer phone calls, emails, and in-person questions from patients about services, procedures, and treatment options. Provide information on the dermatologic procedures offered, including pre- and post-treatment care.
- Assist with patient intake forms and update patient records in the electronic health record (EHR) system
- Verify patient insurance coverage and inform them of their financial responsibilities. Process payments for co-pays, deductibles, and other out-of-pocket expenses.
- Provide patients with information about what to expect during their procedure and answer any questions they might have.
- Scheduled procedures and assisted patients with completing consent forms and preparing for their appointments
Medical Receptionist at Carbon Health Urgent Care (2023-01 – 2024-11)
- Greet patients, check them in, and manage the registration process. Ensure all required forms are completed and collected, including consent forms and health questionnaires.
- Conduct initial assessments of patients' needs and direct them to the appropriate services or staff.
- Schedule appointments, manage cancellations, and rescheduling
- Verify insurance coverage, collect payments, and assist with billing.
- Enter patient information into the EHR system and maintain accurate records.
- Communicate with medical staff to coordinate patient care and manage patient flow. Such as relaying patient information to medical staff, including updates on patient conditions, special requests, or concerns.
- Handle patient inquiries, provide information about services, and address concerns. Provide patients with instructions for follow-up care, test results, and any additional resources they may need
- Maintain the cleanliness and organization of the reception area.
- Obtained BLS Certification April 2023
Practice Coordinator III at UCSF Medical Center (2024-04 – Present)
- Schedule and coordinate head and neck surgeries, including managing operating room availability and resources. Arrange operating room times, ensure availability of surgical staff, and manage the surgical schedule to optimize time slots and resources.
- Collaborate with medical staff to ensure all preoperative requirements are completed and address patient needs including pre-surgical testing, patient evaluations, and obtaining necessary authorizations.
- Work with other departments such as anesthesia, radiology, and laboratory services to ensure all pre-operative and post-operative needs are addressed.
- Collaborate with surgeons, nurses, and other medical professionals to align on surgical plans and patient care requirements.
- Provide patients and their families with information about surgical procedures, preparation instructions, and post-operative care: Address patient inquiries and concerns regarding surgery schedules and insurance authorizations.
- Schedule follow-up appointments, manage rescheduling, and ensure continuity of care post-surgery.
