Senior Regional Collections Analyst at Maker's Pride Inc. (2022-01 – Present)
Managed end-to-end collections for an assigned customer portfolio; led weekly meetings with key customers and plant stakeholders to resolve disputes and accelerate payment on approximately $45M in receivables.
- Ensured that issues were escalated properly to appropriate internal departments and established accurate and thorough documentation on all systems, reports, and analytical processes.
- Performed ongoing monitoring of specified accounts and portfolio in accordance with approval policies and regulations.
- Managed accounts using SAP Accounts Receivable.
- Posted incoming customer ACH and check deposits.
- Reviewed and posted all write-off requests.
- Recorded monthly AR journal entries.
- Worked with internal audit to gather all requested support information.
Regional Credit Analyst at Molex Inc. (2019-01 – 2022-01)
Managed a portfolio of assigned customers; partnered with sales to resolve disputes and support on-time payment on approximately $40M in receivables.
- Ensured that issues were escalated properly to appropriate internal departments and established accurate and thorough documentation on all systems, reports, and analytical processes.
- Translated complex quantitative information into reports that are easily understood by general management and clients.
- Managed customer accounts and portfolio activity in FIS GetPaid and SAP; documented decisions, escalations, and dispute status for visibility and auditability.
Senior Credit Analyst at SSAB Inc. (2013-01 – 2019-01)
Managed a $60M receivables portfolio. Prepared weekly and monthly reporting for sales and leadership, and supported initiatives to reduce bad debt.
- Processed credit reviews from $10K to $10M. Processed new and annual customer credit reviews using order volume, payment history, and Cortera credit reports. Reviewed spreadsheets for larger customers.
- Educated sales staff on credit and collections policies; worked with sales and customers to manage all disputes.
- Calculated monthly bad debt reporting; managed aging and shipping-hold reports for sales and upper management.
- Trained new credit analysts for the Mobile, Alabama expansion; supported Canadian and Mexican credit write-ups and assisted Sweden/Finland locations with US and Canadian collections.
Senior Credit and Collections Analyst at Chicago Sun-Times News Group (2007-01 – 2012-01)
Responsible for managing $10 million in advertising receivables. Owned the collection process for National Auto Manufacturers and Local Dealer Groups.
- Improved aging on accounts. Exceeded department goals.
- Created interactive aging reports to help with collections and payment processing. Reports are now integrated into collectors, savings hours on manual review per collector.
- Audited aged receivables to process write-offs; collected hundreds of thousands of dollars previously deemed non-collectable.
Supervisor, Retail Installment Sales Program at ServiceMaster Acceptance Company (2006-01 – 2007-01)
Promoted to lead efforts to mechanize the contract system and prepare the Credit Department for relocation to the Memphis headquarters.
- Coordinated outside legal counsel, web developers, and internal technology team to create a web-based contract creation system.
- Implemented franchise and regional office training by creating manuals and developing/facilitating a weekly webinar.
- Trained and supervised credit analysts and seasonal interns; trained replacements for the new location.
Senior Commercial Credit Analyst at ServiceMaster Acceptance Company (2001-01 – 2006-01)
Partnered with franchise sales and led credit reviews for prospective and existing franchisees; supported risk decisions and portfolio health through consistent underwriting and collections follow-up.
- Together with direct reports, interacted with franchise sales to review the suitability of potential new franchisees. Responsible for conducting credit reviews for existing ServiceMaster franchisees.
- Improved overall loan portfolio credit risk by working directly with franchisees, operations, and loan committee to help franchisees obtain loans ranging from $5,000 to $500,000.
- Reduced loan-processing time from 7 days to 2 days by consolidating 12 loan-tracking systems into one integrated system.
- Implemented a department-wide privacy process to protect non-public franchisee credit information and reduce identity-theft risk.
