Marc Laurent

Administrative professional with a sharp eye towards detail and result driven objectives. Quick to learn and retain new concepts. Multi-task oriented with the ability to work under deadlines. Work independently and as a cooperative team member. Self-led, critical thinker, and conscientious employee who can work under direct or indirect supervision

Customer Service Representative - P.C. Richards. - Melville, NY

(2019-04)

• Responding service product knowledge and friendly sales techniques while exceeding customer expectations and promoting brand loyalty
• Providing maintenance support, troubleshooting customer issues and coordinate service schedules, ensuring satisfaction and feedback recommendations to managers

Customer Service/Member Services - AgeWell New York - Lake Success, NY

(2017-05 - 2019-03)

• Creating authorizations, communicating with service vendors in verification of receipt of documents
• Assisting with claims resolution and authorizations accuracy along with the Care Manager and interdisciplinary team
• Providing Plan Benefit information to AWNY members and providers
• Answering incoming client telephone calls
• Providing effective and timely follow up and resolution to a range of client inquiries

Customer Service Representative/Security Guard - Excel Security - New York City, Long Island, NY

(2016 - 2017)

• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods
• Directed and supervised employees, and assigned employees to specific duties
• Managed records of purchases, sales, and requisitions

House Aid - Harbor House - Oyster Bay, NY

(2017 - 2017)

• Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
• Provided patients with Daily Living Activities

Certification Diploma - Business Administration - Hunter Business School (2016-05 - 2017-05)

Regents Diploma - Westbury High School (2012-06)