AVP Accounts Receivables & Operations at Premier Home Health Care Services Inc. (2023-12 – Present)
Provide strategic and operational leadership for licensed home health care services across a multi-state footprint, ensuring high-quality service delivery and organizational growth.
- Partner with the President and CFO to drive reimbursement strategies, execute complex rate negotiations with health plans, and optimize cost-reporting accuracy.
- Monitor federal and state-specific regulatory changes and industry trends to maintain compliance and a competitive market position.
- Direct the development, monitoring, and forecasting of annual budgets for all branch locations and clinical programs.
- Lead a team of 12 associates in the Accounts Receivable department, implementing workflows that simplify the client experience while maintaining strict financial discipline.
- Facilitate cross-functional collaboration between internal teams and external contracted customers to identify and resolve systemic barriers to timely payment.
- Successfully reversed a $16.3 million borrowing position to a positive $28.5 million cash position.
- Achieved a significant reduction in total outstanding A/R over 60 days, decreasing the balance from $18.2 million to $1.0 million.
- Minimized financial risk and debt obligations by reducing the borrowing revolver from $24 million to $1 million.
Director of Accounts Receivables at Premier Home Health Care Services Inc. (2023-03 – 2025-05)
Directed high-volume revenue cycle operations for a multi-state home care agency, ensuring alignment with diverse state-specific Medicaid and regulatory billing requirements.
- Implemented the end-to-end billing and collections process for a diverse payer mix, including Managed Long Term Care (MLTC), Certified Home Health Agency (CHHA), Hospice, and private pay accounts.
- Reduced recurring Sales Adjustments from $1.9 million to $571 thousand by implementing rigorous front-end validation and cleaner claim submission protocols.
- Improved retained sales from 98.1% of revenue to 99.7% of revenue through proactive denial management and cross-functional collaboration with clinical branch leadership.
- Reduced DSO from 44 to 21 by optimizing collection workflows and resolving systemic payment barriers with major health plan payers.
- Managed internal and external audits to ensure compliance with financial reporting standards and internal operational controls.
Director of Accounts Receivables & Billing | Humana at Home / SeniorBridge Division at Humana Inc. (2017 – 2023)
Direct financial and operational oversight for a $1.8B division focused on complex chronic care management for seniors.
- Managed a multi-functional team of 12 associates across Finance, Billing, and A/R Legal, focusing on high-level customer experience and dispute resolution.
- Partnered with Division Vice Presidents to perform market-specific strategic analysis, identifying financially underperforming lines of business to develop fix, divest, or closure plans.
- Optimized the P&L by identifying and implementing operational, IT, human resource, and real estate efficiencies, resulting in over $2MM in annual cost savings.
- Orchestrated the end-to-end transition of legacy ERP systems to the Wellsky platform across the SeniorBridge network to modernize billing and reporting capabilities.
- Directed aggressive collection and billing strategies that lowered A/R aging over 30 days from $16.5MM to $300K while cutting DSO from 54 days to 12 days.
- Increased retained revenue from 90% to 99.4% by establishing rigorous controls that decreased operational write-offs by 47%.
- Ensured consistent revenue cycle performance by streamlining communications between internal teams and clinical stakeholders to resolve systemic payment barriers.
Director of Credit, Licensing and Customer Service at Geneva Watch Group
Supervisor, Global Billing and Receivables at Computer Sciences Corporation
Senior Credit Analyst at Calvin Klein, Inc.
Credit Manager at Milliken & Company
A/R Analyst at Galey & Lord Inc.
