Marcela Rico

Dynamic and highly organized Executive Assistant with over fifteen years of experience providing top-tier administrative support to senior executives. Proven track record of managing complex schedules, coordinating high-profile meetings, and handling confidential information with the utmost discretion. Adept at streamlining office operations to enhance efficiency and productivity.

Skilled in project management, travel coordination, and event planning, with a keen ability to anticipate and address the needs of executive leadership. Exceptional communication and interpersonal skills, ensuring effective collaboration with internal and external stakeholders. Committed to delivering excellence and contributing to the strategic objectives of the organization.

Owner and Manager - IMX Pilates & Fitness

(2024)

• Manage [number] weekly class bookings and schedule changes across the studio calendar.
• Oversee booking systems, payments, and cancellations to keep studio operations running smoothly.
• Maintain inventory, retail stock, equipment, and supplies to support daily studio readiness.
• Maintain cleanliness, organization, and overall studio standards for a professional client experience.
• Hire and onboard instructors, then create coverage schedules that match studio demand.
• Support promotions, events, special offers, payroll, and account reconciliation to keep operations organized.

Executive Assistant - World Fuel Services

(2020-07 - 2024)

• Managed expense report for multiple company leaders.
• Efficiently managed executive calendars, scheduled meetings.
• Prioritized and arranged complex travel schedules, accommodations, and logistics for executives.
• Maintained the highest level of confidentiality when handling sensitive information.
• Managed executive files and records, ensuring secure and organized storage.
• Planned and executed corporate events, meetings, and off-site activities.
• Coordinated logistics for internal and external events, ensuring smooth operations.
• Paid department invoices and handled PO requests when necessary
• Assisted with preparations for board meetings, presentations, travel and hotel for board members
• Assist with new hires. provided supplies, equipment, and worked with IT to request user access.
• Handled department mail, incoming and outgoing packages.

Telecommunications Analyst - World Fuel Services

(2017-04 - 2020-07)

• Oversee business telecommunication networks, including wireless service, office landlines, and internet service for over 40 US sites to include 249+ worldwide MPLS circuits, 94 dedicated internet lines, 35 data centers and over 1300 employee mobile devices.
• Analyze user-generated trouble tickets to determine causes of problems and take appropriate action for resolution.
• Prepare purchase requisitions to obtain mobile and telecommunications equipment.
• Liaise with vendors and service providers to maintain business continuity.
• Measure actual operating plans and interpret results for all levels of management.
• Compile data, reports and monthly telecom information for executive team and provide accurate financial trends.
• Prepare financial reports, presentations materials and provide analytical data for finance team and operational partners.
• Update, reconcile and resolve issues by working with third party expense management software.
• Researched and audited processes and implemented operational changes by enforcing policies which yielded a 45% decrease in monthly budget spend.
• Interact with vendors, and suppliers to guide cost analysis process by establishing and enforcing policies and procedures.

Executive Assistant /Front Desk - World Fuel Services

(2011-08 - 2017-04)

• Worked with senior management to initiate new projects and assist in various processes.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for CIO, and seven vice presidents.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Screened calls and emails and initiated actions to respond or direct messages for executive group.

Front Desk - Brightstar Corp

(2006-01 - 2011-01)

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations.
• Recorded expenses and maintained accounting records in appropriate software.
• Provided clerical support to company employees by copying faxing and filing documents.
• Handled daily scheduling tasks and provided administrative support.

GED - Miami-Dade

Real Estate License - The Society Real Estate School

Human Resources Course - Florida International University