Assistant Community Manager - Galman Group
(2025-11)
- Support daily financial and operational performance across a multi-property portfolio, monitoring occupancy, leasing, renewals, collections, expenses, resident retention, and asset activity.
- Maintain delinquency at 5% or below through account monitoring, resident outreach, payment arrangements, legal notice preparation, and coordination of landlord-tenant court filings.
- Review property activity, P&L statements, budget variances, revenue trends, and operating expenses; deliver weekly performance updates to senior management and key stakeholders.
- Coordinate application approvals, lease generation, renewals, move-ins, account reconciliation, and file audits while maintaining compliance with Fair Housing laws, lease requirements, and company policies.
- Direct maintenance priorities, work-order follow-up, inspections, vendor scheduling, contract administration, and invoice verification to protect asset condition and control operating costs.
- Support annual budgeting, forecasting, expense control, capital planning, and risk-management initiatives designed to strengthen NOI, ROI, and long-term asset performance.
- Monitor building compliance, permits, inspections, zoning requirements, and corrective actions while maintaining organized documentation for management and regulatory review.
- Partner with community leadership, maintenance teams, contractors, and vendors to oversee projects from initial scope and bidding through scheduling, execution, billing, closeout, and final inspection.
Property Manager - Redstone Residential - Philadelphia, PA
(2021-07 - 2025-09)
- Directed financial, operational, and compliance performance for a 400+ unit mixed-use asset, overseeing leasing, maintenance, resident relations, collections, budgeting, reporting, and capital improvements.
- Increased occupancy from approximately 80% to 95% through strategic pricing, lead-conversion management, renewal planning, targeted marketing, and resident-retention initiatives.
- Maintained delinquency at 5% or below by strengthening collection procedures, monitoring resident ledgers, negotiating payment arrangements, preparing court filings, and enforcing lease requirements.
- Managed annual budgets, monthly forecasts, P&L performance, variance reporting, revenue optimization, expense controls, deposit-account reconciliation, and financial strategies that supported NOI and ROI growth.
- Led, trained, and managed a 16-member cross-functional team, including leasing, administrative, and maintenance personnel; coordinated recruitment, onboarding, coaching, performance management, payroll approvals, promotions, and corrective actions with Human Resources.
- Oversaw maintenance operations, preventive maintenance, emergency response, vendor performance, service contracts, purchase orders, invoice approvals, and project billing to ensure quality, timeliness, and budget compliance.
- Managed CapEx and property-improvement projects from initial assessment, scope development, bidding, and contractor selection through scheduling, execution, budget tracking, closeout, and stakeholder approval.
- Oversaw building inspections, permitting, zoning requirements, Fair Housing compliance, risk management, life-safety standards, and corrective-action plans to reduce exposure and protect asset value.
- Prepared and presented weekly asset-activity reports to senior management, regional leadership, clients, owners, and stakeholders, addressing occupancy, revenue, delinquency, expenses, capital projects, compliance, and operational risks.
- Directed application approvals, accurate lease generation, renewals, move-ins, lease enforcement, resident-retention strategies, and file audits to ensure regulatory compliance and consistent revenue performance.
Assistant Property Manager/Leasing Consultant - Case & Associates - Tulsa, OK
(2016-09 - 2020-11)
- Managed full-cycle leasing operations, including prospect follow-up, tours, application processing, screening, lease generation, renewals, transfers, move-ins, and resident-retention initiatives.
- Achieved lead-to-lease conversion rates of up to 80% through structured follow-up, needs-based selling, market knowledge, relationship building, and consistent CRM management.
- Supported occupancy, renewal, revenue, and delinquency goals by monitoring leasing activity, availability, pricing, concessions, traffic sources, resident accounts, and competitive market conditions.
- Trained and supported leasing team members in sales techniques, CRM documentation, application processing, Fair Housing compliance, customer service, lease administration, and performance expectations.
- Coordinated resident service concerns and maintenance requests with maintenance teams, vendors, and property leadership to improve response times, resident satisfaction, and retention.
- Assisted with property inspections, building-compliance documentation, vendor scheduling, contract tracking, invoice review, and operational reporting.
- Prepared weekly leasing and asset-activity reports covering traffic, conversion, occupancy, renewals, notices, availability, pricing, and projected revenue for property leadership.
- Supported budget performance and NOI growth by maximizing qualified traffic, reducing vacancy exposure, improving lease conversion, and promoting cost-effective resident-retention strategies.
