Customer Care & Medicare transfer Agent
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Experienced Customer Service Professional with expertise in product support, data entry, and interpersonal communication. Proven ability to handle customer inquiries effectively and efficiently. Skilled in using CRM systems and multitasking in fast-paced environments.
Engagecx (October 2023 - June 12 th 2026 contract ended
Conducted surveys with hospital office managers and patients over the phone.
Medical phone transfer Agent: involving Medicare typically focus on inbound/outbound sales or patient care advocacy. Agents receive pre-qualified leads or inbound calls, educate beneficiaries, and transfer them to licensed insurance brokers or enrollment specialist. See resume
Cleveland State University bachelor Arts & Science Communication 1993
