Front Desk Coordinator/Insurance Verification - Sher Psychiatry - Sterling Heights, Michigan
(2025-12)
- Verify Insurances, targeting copays, deductibles and out-of pockets
- Answer patient questions regarding billing and medications - coordinating with clinicians regarding their care
- Scheduling, check-in and check out
- Send medical records to various institutions
Front Office Coordinator - Advanced Physical Therapy - Rochester Hills, Michigan
(2025-07 - 2025-11)
- Oversee front desk by presenting professional and caring atmosphere, answering questions and directing patient flow throughout clinic
- Scheduled patients, collect, verify and inform patients of insurance information
- Obtain prior authorizations and manage the calendar for future requests
- Assist patients with therapy exercises
- Sanitize tables and equipment, restock supplies, clean laundry
Front Office Coordinator - Comprehensive Hand and Rehabilitation - Troy, Michigan
(2025-04 - 2025-07)
- Check-in patients answer phones and act as First Line of Contact Representative, presenting a warm, helpful, informed and caring atmosphere
- Verify Insurances and inform patients of their deductibles, out-of-pocket and cap limitations
- Obtain prior authorizations for therapy
- Maintain demographic integrity throughout by utilizing electronic charting
- Collect co-pays and call on over-due balances
Brand Ambassador Handbags - Macy's - Troy, Michigan
(2024-03 - 2024-07)
- Promote brands using marketing strategies
- Drive sales using product knowledge and excellent customer service, answering inquiries and providing solutions
- Develop clientele list focusing on consumer needs
- Ensure merchandising standards are met and inventory storage and proper replenishment practices are adhered to
- Create marketing events and participate in pre-sale activities
- Manage cash/credit transactions
- Open/close registers
Sales Co-worker Active Selling - IKEA - Canton, Michigan
(2017-12 - 2018-09)
- Engage customers and actively listen to their home furnishing queries, searching together for the best solution as I employ ever-expanding base of product knowledge
- Promote the IKEA brand with an enthusiastic sales attitude and knowledge of services, special pricing and incentive programs
- Work collaboratively with fellow co-workers to achieve accuracy and the best solution for customer furnishing needs
- Help customers to navigate the store, and provide practical knowledge that will enhance their shopping experience
- Participated in store floor remodel; moving, merchandising and building product for in-store displays
Front Desk Receptionist/Insurance Verification-Billing - Michigan Institute of Urology - Troy, St. Clair Shores, Royal Oak, Michigan
(2008 - 2017)
- Patient check-in including greeting, verifying demographic and insurance information, obtaining referrals, routing patients through office visits
- Patient check-out including rescheduling follow-up visits, providing preparatory explanations for upcoming tests and procedures, providing scripts and scheduling tests with outside facilities, conferring with physicians and medical staff regarding patient treatment, taking co-pay and balance payments as well as balancing cash totals, posting procedure/diagnosis codes into billing system
- Provide phone customer service by scheduling appointments, handling or routing sensitive medical issues for patients, giving physician instructions through call-backs, obtaining prior authorizations for insurance. Strong emphasis on accurate, discreet and compassionate customer service in a medical, care-giving environment
- Verify insurances using internet research and diplomatic communication skills
Creative/Traffic Coordinator/Assistant Public Relations AE - BERLINE - Bloomfield Hills, Michigan
(2004 - 2008)
- Responsible for internal and external traffic duties which include: tracking and routing all open jobs, ensuring deadlines are met, altering production schedules, obtaining client approvals and sending completed ads with instructions to various media
- Write and edit copy for various jobs as well as participate in concept development for advertising and PR campaigns
- Organize and client events while promoting them through media outlets
- Assist account staff in an administrative role
- Coordinate talent for print and broadcast jobs
